SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Big Daughter! All Super! That earrings tawked with heels. In the gift came more than zaneti Bili beads (pearls), a servix for a sribla, a mishchek. Duge is presatisfied! Recommend!
The earrings are beautiful, the buckle is made with quality, I had to fix the clasp in the jewelry
Thank you very much to the store for the fast shipment and quality of the goods.
I liked the jewelry very much. The store added a gift. Thank you!
Small, as I love, beautifully packed and presented a napkin in an envelope.
Thank you very much very beautiful .. just one of them does not close well ((
Very nice to get the earrings with gift. thanks to the store.
I liked the earrings. Came with a napkin, for which special thanks
Cool earrings, I also ordered a ring, which is also pretty. I am very satisfied with the orders, the store put the jewelry care napkin and Pearl carnations as a gift. I definitely recommend both the seller and the product. The package arrived faster than expected.
It's gone, the earrings are great. the store put the napkin and the pouch. Recommend
Beautiful earrings in a velvet bag and with a napkin.
The order is very careful, they give away their bag and for cleaning. They are very beautiful and fine, just like the photo. I love
Thank you, for the second time, come quickly, look very cute, recommend.
Very good quality as described, i definitely recommend it
The earrings are interesting. Beautifully packed. Gift napkin
For the price super. Pleasing package-pouch and napkin
Look better than the photo. Well packed.
Very beautiful earrings, thank you
Fast delivery.
Earrings are very neatly packed and cute
Very nice
looking good
Cute One
I liked it very much. I immediately add the store to myself as fast delivery to Kemerovo.
It seems that everything is good) I have worn a couple of days and nothing has become green)