Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Modest and tasteful. A little bigger size...
Pretty, good quality.
The earrings are precious, look like antique silver, I am very satisfied, I will buy again from this store
Very pretty and vintage.
The earrings are very beautiful, thank you.
The earrings are very beautiful.
Tse not sriblo virogydnishe (did not bandage, just an hour) ale paw
Very beautiful set! Stylish!
They are beautiful! Very good quality, highly recommend
Cute earrings. They're quite small, keep in mind. The color is dark silver (as antique). All as picture
The earrings are beautiful, as described.
Delivery 18 days for Ural. They did not impress themselves, although the earrings are interesting, not banal. No confidence lock
The earrings are just super. I wear it normally so far.
Very beautiful
Like it looks original and good in quality
I love beautiful. He came with his bag and a handkerchief to clean it...
I liked the earrings, the size is small, they fit neatly on the lobe, and a very tight fastener from the minuses.
The clasp on one earring is very weak, easy to lose. Expected the earrings to be symmetrical, took 1 star off
Tashkent received the order in 20 days. Well packed. Very cute earrings. The store can be trusted.
The earrings are neat, under Silver, the clasp is a little uncomfortable. The store thanks, arrived in the bag and put the napkin. For such a penny is very good.
I like it)
Have already received the parcel thank you very beautiful earrings
Good earrings, a good gift for a girl (women, girls). Was packed with a bracelet, also an order, and a very nice bonus-stud earrings with a pearl. And also a cleaning cloth. Nice.
Happy that once I got caught this store. Now I have a collection of rings and several pairs of earrings. In showroom, they are just ten times more expensive.
Everything is very good, earrings are unmatched. Thank you for the present. To buy I advise, the store of good sales.