Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very beautiful, nailed bistro. inside was Malenko gift. thanks❤️
Wow very good quality, come with cleaning cloth and gift bags, very satisfied
Thank you
Fully compliant
Are vintage silver, right size. Very good tent, attention to buyer excellent.
As in the picture and the description! Very pretty love me and put the seal of silvers! Are nicely packaged with a sachet and chamois limpiaplata.
Beautiful earrings, just the size what wanted for me, they arrived very quickly to chile
They are very nice, come in a sachet of velvet and with a wipe to clean the silver, I liked the detail.
Very nice
Very lightweight and cool in appearance. Fast shipping to Nigeria.
Come quickly, look like the photo, clasp reliable, even as a gift earring studs.
skaisti,laba kvalitate,šķiet tiešām sudrabs
Very carefully made, клемо 925 is the goods arrived very quickly, recommend.
Excellent earrings! Come quickly. Beautifully packaged
Earrings fit the description and photo store! Well made, locks work… Recommend to order! Thank you very much!♥️
Am crush on the quality, fast shipping and packing!! With your washcloth luster!! Infinite thanks to this tent!!
Very cute design. Comply with the description. Thank you
I have no luck on these locks (they must be adjusted. The earrings is great.
Very beautiful, light. Arrived quickly to the point of delivery aliekspress
Beautiful and good quality.
Very nice
On my earrings not convenient, adjust to go-on zastegnesh.
Precious
Love it, small cute earrings, look good, original. It took about three weeks. The store put a napkin as a gift, which is very happy, thank you)))
Nice, there are no complaints about the quality, the clasp is strange, I see it for the first time.