Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
I recommend the won't be it, I don't recommend it to go for it, I'll go for it.
Good quality and even more pretty in person. Good ship time. Will be back for more
They have a high quality termination. They really look like high jewelry. They're different from the usual ones and they look great.
Did not like the clasp, tight and uncomfortable. The quality of the earrings is good
Thank you very much! Very beautiful! thanks for the little gift!
Pretty, it's a little embarrassing clasp. And so everything is good and the delivery is fast
Earrings are super!!!, they need a ring in this style
Nothing special, shouldn't have waited almost 4 months
Excellent product arrived. The product is exactly as shown on the website. Thanks.
Rekomenduoju, Labai kokybiški IR gražūs auskarai. Pirkau fitting šitą pardavėją DDR 3 auskarus, Tai Dar įdėjo 1 porą dovanų, maišelį auskarams IR servetėlę sidbro valymui.
Very beautiful. Thank you also for the gift bag for earrings and a napkin.
The earrings are very stylish, beautiful. the store put the salt for silver, thank you so much.
Symptomatic earrings. I don't know how they will run yet.
The shipment was fast, and the store sent gifts. Very kind. Thanks
Nice earrings, accurate description, modern look, the store put pearl studs and a bag for jewelry as a gift. Thank you.
The parcel arrived quickly, well packed. I like it, the quality is quite good. Thank you very much for sending all the jewelry in one parcel. The store thanks for the gifts, very nice!
The earrings are just super, the key is trimak is good. Продавця recommend, покупкою задоволена
They're pretty, I like them a lot. Very good store. I recommend them. Thank you very much.
Thank you very much, like the earrings very much. Great store and store, thank you for the gifts, very nice, wish you good sales and success
Thanks for the gift. Everything is great.
Earrings are very good, as in the photo, very dipped made I advise to buy
Super nice. I like very much
Fantastic, thanks for the gift
Very cute earrings and nothin irritation
Satisfied with the order. Seller recommend.