Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
The order was received just on its birthday. Earrings are very beautiful, a cleaning cloth is attached. a beautiful pouch for storing earrings is attached. The order is very satisfied. Ogrom thanks to the store for the quality goods and checkout.
I looked closely at him for a long time. Decided to order a duet under the ring. The earrings are stylish, unusual clasp. The only thing, the size suggested more. I thought so.
Earrings, similar to blackened silver, at first opened tightly, had to be opened with tweezers, and then they opened well, closed. Took another ring from this store. Included a pouch and a polishing cloth. Plus more gift two Pearl carnations. Thank you
Very beautiful earrings! Look expensive! Came very quickly! I picked up a ring to the earrings, it looks like a set. Everything is beautifully packed, the store put a napkin and small carnations as a gift, for which he is very grateful. Recommend!
I received the package today in five, two in one, everything was well packed, earrings in a bag, a cloth for wiping and put small earrings in a gift, thank you very much to the store. Super fast delivery, thank you, recommend store and seller.
Nice earrings, interesting design, the clasp is very tight, they sent in a velvet bag and a care napkin, thanks for this store.
Everything is good, the goods arrived quickly in Belarus, this is not the first time I order in this store, everything is always fine, the earrings look like black silver, the locks work, however, I do not like such a lock.
These earrings are generally, my love, really liked, thank you to the store!
I am very satisfied with the goods, the earrings correspond to the description, I took the ring for these earrings. The store thanks for the gift!
Very cute earrings. Exactly as pictured. The earring are stamped 925, meaning they are pure silver. To confirm this I did a test with a magnet. Silver is not magnetic. These earrings are not magnetic. ⭐️⭐️⭐️⭐️⭐️. Will definitely buy again from this store.
Arrived in a week at Moscow time! Super! Recommend! They also put a gift!
Perfect! / No allergy / Thank you for the service gift
Earrings great, well packed. Arrived to Poland within two weeks. Recommend
Very beautiful earrings, I advise you to purchase. Neatly made, and the locks work well. Size Medium
Beautiful earrings, worth the 925 test. Were well packed, a polishing cloth and a pouch as a gift, very nice.
Beautiful earrings!!! From the bottom of the heart thanks to the store for the fast delivery and gift napkin and stud earrings!!! And everything was packed in a beautiful cheholchik!
Super!!! Excellent quality, fast delivery! Thank you for the gift!
Very cute earrings. Came with a napkin and in a pink bag. The clasp is not reliable, I think it will stretch, not very comfortable
Very cool earrings, light, not big and not small, locks work without complaints! Thank you very much!
Elegant, more silver than silver. Very tight clasp. Packed in pouch plus care napkin.
Neat earrings, I liked, came in a bag, the store put a napkin to wipe them, the little thing is nice, thank you!
Earrings are super, the store still sent a gift. Definitely recommend the seller.
Earrings as in the picture, it is written 925 a sample, inside a Shol bag and a rag to wipe, I did not like what was not done neatly at the bottom, although perhaps it is not visible. Less than two weeks before cheat
Second pair I buy, this one for a gift. Beautiful and perfect
I order it for the second time, again I'm delighted with the goods to come 1 B1 as in the photo. This time as a gift put earrings Pearl, very nice) I will order again. Delivery fast no more than two weeks