SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was received just on its birthday. Earrings are very beautiful, a cleaning cloth is attached. a beautiful pouch for storing earrings is attached. The order is very satisfied. Ogrom thanks to the store for the quality goods and checkout.
I looked closely at him for a long time. Decided to order a duet under the ring. The earrings are stylish, unusual clasp. The only thing, the size suggested more. I thought so.
Earrings, similar to blackened silver, at first opened tightly, had to be opened with tweezers, and then they opened well, closed. Took another ring from this store. Included a pouch and a polishing cloth. Plus more gift two Pearl carnations. Thank you
Very beautiful earrings! Look expensive! Came very quickly! I picked up a ring to the earrings, it looks like a set. Everything is beautifully packed, the store put a napkin and small carnations as a gift, for which he is very grateful. Recommend!
I received the package today in five, two in one, everything was well packed, earrings in a bag, a cloth for wiping and put small earrings in a gift, thank you very much to the store. Super fast delivery, thank you, recommend store and seller.
Nice earrings, interesting design, the clasp is very tight, they sent in a velvet bag and a care napkin, thanks for this store.
Everything is good, the goods arrived quickly in Belarus, this is not the first time I order in this store, everything is always fine, the earrings look like black silver, the locks work, however, I do not like such a lock.
These earrings are generally, my love, really liked, thank you to the store!
I am very satisfied with the goods, the earrings correspond to the description, I took the ring for these earrings. The store thanks for the gift!
Very cute earrings. Exactly as pictured. The earring are stamped 925, meaning they are pure silver. To confirm this I did a test with a magnet. Silver is not magnetic. These earrings are not magnetic. ⭐️⭐️⭐️⭐️⭐️. Will definitely buy again from this store.
Arrived in a week at Moscow time! Super! Recommend! They also put a gift!
Perfect! / No allergy / Thank you for the service gift
Earrings great, well packed. Arrived to Poland within two weeks. Recommend
Very beautiful earrings, I advise you to purchase. Neatly made, and the locks work well. Size Medium
Beautiful earrings, worth the 925 test. Were well packed, a polishing cloth and a pouch as a gift, very nice.
Beautiful earrings!!! From the bottom of the heart thanks to the store for the fast delivery and gift napkin and stud earrings!!! And everything was packed in a beautiful cheholchik!
Super!!! Excellent quality, fast delivery! Thank you for the gift!
Very cute earrings. Came with a napkin and in a pink bag. The clasp is not reliable, I think it will stretch, not very comfortable
Very cool earrings, light, not big and not small, locks work without complaints! Thank you very much!
Elegant, more silver than silver. Very tight clasp. Packed in pouch plus care napkin.
Neat earrings, I liked, came in a bag, the store put a napkin to wipe them, the little thing is nice, thank you!
Earrings are super, the store still sent a gift. Definitely recommend the seller.
Earrings as in the picture, it is written 925 a sample, inside a Shol bag and a rag to wipe, I did not like what was not done neatly at the bottom, although perhaps it is not visible. Less than two weeks before cheat
Second pair I buy, this one for a gift. Beautiful and perfect
I order it for the second time, again I'm delighted with the goods to come 1 B1 as in the photo. This time as a gift put earrings Pearl, very nice) I will order again. Delivery fast no more than two weeks