Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Me encanto, muchas gracias
Very cute. The clip part is loose so it doesn’t stay on my ear much.
Nice
Goods Super) Came to Ukraine quickly Im happy
very pretty!
Всё также как и на фотографиях у продавца. Очень миленькое и самое главное многофункциональное украшение.
Too beautiful, the package came to me in good time even when I got a delay notice. Just like the picture.
Everything is the same as in the photos from the store. Very cute and most importantly multifunctional decoration.
класс
The earrings are beautiful, I'm really happy with my purchase. Super recommended. Excellent store. He arrived in a little over a month in Peru. Thanks to the vendedorrr
The order arrived very well packed and equals the description, very nice, thanks to the store. There has been No communication with the seller because it was not necessary, I highly recommend it, at 100%.
Duge dovgo yagal, locked up
I was sent a regular black rubber band instead of earrings. Money returned
love it, wear them all the time. anyways remember to stan stray kids, an 8 member group underneath JYP ent. they have a very diverse discography. also they are self producing and hot
it’s sooo cute it gives of hong cha-young vibes lmao shipping was pretty on time especially for australia
Cute
I arrive very well packaged❤️ Is beautiful
They are very nice
super pretty! (yes there are two earrings there :) )
Описание соответствует. Металл выглядит нормальным. Скорее всего через пару месяцев почернеет, но за свою цену достоен.
Excellent quality I will buy back the finish is fine and it was very fast
Los aretes son muy bonitos, lo único malo es que cuesta mucho trabajo ponerlos como en la foto, de hecho terminé con mi oreja roja porque el aro no entraba donde es, quizás arreglándolo tenga solución.
Best
lindo
Beautiful product.