Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
The ring is extraordinary! I'm delighted! Very beautiful, the store also put a gift, earrings pouches. The order came quickly, a week earlier! Thank you seller. Recommend!
The ring is beautiful, the metal is very similar to white gold. Maybe not cheating! The Stones shine perfectly! For 309 rubles hardly brillant. Recommend buying. The product is made perfectly! The store put a gift, earrings
Beautiful… and gift very welcome!
very very accurate an amazing beautiful Angelic ring I love this ring it's perfect
The ring is beautiful and it came with a certificate and polishing cloth. I highly recommend it.
The ring is excellent, a little more. Sent very quickly!!!
It's very beautiful, happy with my purchase and I arrive very fast, good store.
I am very pleased with the photo of all the beauty can not be passed, the store put pouches as a gift for which special thanks, in general I recommend you will not regret
Very nice product! And small gift that is always fun!
Fast delivery, come about 1 weeks. Look very nice . Recommend. Thanks
колечко просто бесподобное очень сильно понравилась продавец просто умничка в подарок положил серёжки с таким же камнем я очень благодарна качество покажет себя позже заказала уже ещё
I'm happy, ring 6 came up to my size 16,5. The stone glitters in artificial light and in the sun. It was two weeks in Lo. The store put as a gift a stud earrings.
The material was very good product quality is awesome parcel received in time its very good Its a beautiful ring
The ring is really VERY BEAUTIFUL, perfectly made with precision, it has a perfect cut of the stone, it shines beautifully in the sun and artificial light. It is just as beautiful and shines beautifully as a similar ring with real Moissanite stone, which I ordered from another store at the same time. I HIGHLY RECOMMEND THE GOODS AND THE SELLER and thank you for the wonderful shopping. Instant delivery to Poland, within 22 days.
Cool ring!!! Exactly what I wanted. Worth a sample of 925, well polished. The stone is beautiful, shimmering in the light. Took to wear on the middle finger. Attached is a certificate for the ring. It came in a month. I will buy from this store
It's very nice and it's arrived early. Very well presented with your little box. Very happy
At 16 r-r came. The ring matches the description. The stone is beyond praise, iridescent, large. Lovely!!! The order was 13.06, sent 17.06, arrived 01.07 in Belgorod. I recommend to buy.
The product is such that on the photo arrived with a warranty card written in Chinese it is brilliant I recommend the product and I recommend the store too
I made the 16/06 purchase and it was delivered to me by 06/07. * The ring is very nice and good quality. * Weighs nothing, the finish is perfect, the stone is Zircon and shines well. * It's not 18 white gold, nor is it silver (for the price I didn't expect it to be either) * Excellent store, I highly recommend, I will make new order.
beautiful ring . hope the color doesnt change
Hello, thank you infinitely for sending this engagement ring that I received accompanied by his 2 small matching ear studs. She's really beautiful! In addition delivered in a beautiful small red box, it is absolutely perfect! I really recommend!
The order came quickly. the ring is all as in the description. thank you to the store.
Congratulations to the store, very nice same as the description, plus everything includes case and a very nice gift, many thanks to the recommended seller 100%. Thank you
beautiful rings and thank you for the earrings gift ♀️
It's very nice the store sent some gift earrings