Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Just beautiful, like it a lot
מהמםםם
I love it!
The ring matches the description. Brightly shimmering. It came well packed, in a beautiful box. There was a certificate for pebbles, a napkin for rubbing the ring. I liked everything.
Genuine comparison with satisfied satisfied
The ring is beautiful, the bracelets too. I recommend the shop, thank you store for the gift aritos.
Very beautiful loved
Wonderful ring!!!! Thank you, now I will order a lot!!!! It came for a month in California, the size approached perfectly
Quickly well arrived etc.. pretty assorted new also made the it can be used with accessary wholesale good looking four EE cubic led sparkle to this good me is OK.
Very beautiful ring. Packing is great. A small box and a package with pupyrki) as a gift put a rag for wiping. There's a certificate. Size 09 corresponds to 18.5 Russian.
Suuper nice and very good quality! From my favorite shops!
molto bello sono contenta consiglio di comprare grazie anche del regalo
Thank you store for very fast delivery. 05 size too small for me, it fits my pinky finger, it looks like it will fit for a 7yrs old child. I am 148cm in height, so I should have order 07 size then it might fit perfectly.
A beautiful ring, there is a certificate, a napkin in the package, it is worth a sample, as a gift put earrings. Very nice. Recommend!
The ring is wonderful, put a certificate and a gift-napkin and earrings, very pleasant surprise. Seller recommend, delivery in 3 weeks with tracking
Beautiful, prettier than in the photo and with a pair of beautiful earrings to gift set. I will definitely buy this store again
The ring is pretty. Fit in size. However, the stone is still large for me) the store also put earrings-carnations. Very nice! The order came quickly. I recommend the seller!
Beautiful! My mother it’s gonna love it for Christmas! Including the gift ! Beautiful ! It’s real white gold ! Love it ! Thanks!
Recommendation 100% Top store and product! High quality! Matrix Camaragibe - Alagoas !!!! Jorge Klinger ....
A beautiful ring, earrings put as a gift. Thank you)
A good ring, and Kamen glittering dazzling. Thank you.
this ring is absolutely beautiful the colors in this ring is gorgeous
Nice ring. Very fine finish and fast delivery. Thanks to the store for the gift of a pair of aritos. Very attentive
I did not communicate with the store. In general, it took weeks to order 3. the ring is amazing. In the reviews I read that the seller puts earrings as a gift-I had only a ring, a certificate and a rag))
Товар соответствует описанию. Спасибо за подарок ! Продавца рекомендую !