Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Super Super Super! From packing to delivery 5 stars! Glitters perfectly, in the photo so do not pass!
Exactly as described. More beautiful than the picture.
Chic! Also, as a gift, good earrings put!
The ring is really cool! Very nice sits on the finger. Took on 16,5 size 6. cool glitters-in the sun shimmers. Very good costume jewelry! The store put plastic earrings as a gift. The box itself came crumpled. The parcel came to Nova poshtu in 2 weeks.
A wonderful product and beautiful bright and radiant color with a certificate proving that it is gold
Tal cual en la imagen, me encantó, lastima que elegi mal la talla, sin duda lo volveré a pedir unas dos tallas menos... No duden en comprarlo, brilla mucho la zirconia
Segunda vez que lo encargo en número 9 para un número 18 en chile, llego en 25 días, y como siempre el vendedor incluyo un regalito, los aritos que hacen juego al anillo
A beautiful ring. This ring has ordered several times already. And me and my friends liked it very much. The store is good and attentive. Sent a ring in a gift box, and put earrings as a gift.
Wow wow wow I love this, order came earlier than expected, I even got a gift from God store. I love it so much
In Novorossiysk, delivery is fast, packed well in a gift box. Thank you to the store for the gift.
The ring is dazzling beautiful, glitter diamond, everything is done filigree, there is a certificate. Very fast delivery. It's worth a sample inside the ring, I'll try to take a picture. Many thanks to the store for the excellent product and service Super. Attached a pair of stud earrings as a gift. 10 stars to the seller, thank you. I recommend the store with pleasure.
The ring is super. Glitters. Beautiful. As a gift earrings. Thank you very much to the store. Got a parcel a week earlier. Recommend
Excellent Product, arrived earlier than I expected, I fell in love with the ring, thank you very much.
I love a lot, I love it, I love it, very beautiful and very bright, exactly like the photo, well packaged with a small gift, it's cute, thank you very much
Fantastic corresponds exactly to the description the ring is beautiful luminosissimo and very good thank you store top seller put also two earrings as gift was very kind I enjoyed much thank you very much again
Product complies with description with earrings as gift
Really spectacular the shine of the stone. Excellent quality ring. Beautiful gift box presentation, with certificate of authenticity and a flannel for cleaning. Plus it came with some gift earrings. Magnificent product and store.
Nice ring. An acceptable value for money. .. Thank you
The ring is beautiful, just as it appears in the photos and described by the store. Bring a suede, certificate of authenticity, box to keep and a gift earrings.
This ring is just someone miracle!!!))) Million of sparkles in one stone.It came with a certificate, and the store presented me the beautiful earrings with the same stones. Thanks the seller.Oh ,and it came in a nice red box. so if you had been looking for a nice present it is best of the best!!
If I understand correctly, it's silver plated with white gold. Very beautiful ring