Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
I'm impressed, the ring is amazing with a certificate, as a gift I received earrings-carnations and a cleaning cloth. Thank you very much⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;. Stud Earrings in size of 6mm. Almost karatniki, very elegant. The zircon cut in the ring is almost perfect. Recommend, buy.
Great Ring! Perfectly Fit in size! Many thanks to the store for the gift-these are wonderful earrings-pouches! Complete with the ring are a napkin made of soft material, both for glasses and documents-a plastic card with a description of the ring.
Item was exactly as pictured. Very happy with my purchase
Beautiful, inexpensive ring plus certificate and gift, I recommend the store and the store.
I expected something more… We see with use product quality!
Nice, my wife liked it very much, with gift earrings.
It's beautiful the ring, it brings the 18k mark, and it does meet the accuracy.
просто отлично. продавец красавец. все супер. спасибо огромное! дай Бог вам удачи!
Fusolnienous delivery! Very beautiful ring! As a gift, small earrings "Carnations". Thank you very much))) store recommend 100%. Unfortunately, the photo does not convey all the beauty of the stone.
Excellent 10/10, thanks to store, very responsible and reliable
Very nice excellent quality just like in the photos it takes a month to get to Mexico
A ring of excellent quality! Just shining and shiny! Very beautiful. I took it as a gift, I liked it very much! The store and the store recommend! Buy and enjoy. The parcel came for 2,5 weeks! Seller good. Description exact
I am as narbardziej satisfied. Succeeded him ideally chosen size to my hand. Rings are cudne. Very nice the prezentują. WITH a clear conscience I recommend salesman. Not komunikowałam the store during shipping.
Super nice, beautiful and store detail uff thanks for the earrings!♥️
produto conforme descrito, veio com certificado de 18k não mandei avaliar acredito não ser necessário e também o vendedor nos deu um presente um par de brincos muito lindo!!veio muito rápido também em menos de 25d Paraná.
Exact measurement, very beautiful, as in the picture, thanks x the broquels, it is beautiful, exact measurement, thank you store, complete bring certificate
Колечко очень красивое. Пришло вовремя. В подарок положили серёжки. Продавца рекомендую.
Rosemir pidišov, I'm pre-war. a small podarunok at the eye of the earrings of the clove. Uncle. Rosemir palців 15 zamovila rosemir 5.
The ring is very beautiful just in time with the ring sent earrings as a gift
thank for gift.im recive my product ,product is great quality .recommend store . Best all
Excellent value for money. The ring looks very well. Welcome l'omaggio of two.
WOW!!! Absolutely stunning ring!!!! I highly recommend store and products!!!! The sparkle and shine are amazing!!!! Thank you seller for the gift!! I would definitely buy again!!
Кольцо очень красивое,камень блестит и переливается на свету,как настоящий бриллиант,даже лучше.Заказала еще кольцо с каратным камнем в желтом золоте,понравилось . Однозначно рекомендую.
Received goods delivery to Almaty Region 25 days. Excellent purchase, for such money in general a bomb: a ring, sergs, a certificate and a quality rag. I recommend a beautiful ring in the photo can not be transferred.
Finally kuterima also happily and can gift a pair of beautiful, thank you complete with Certificate and box packaging