Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Super ring as described I recommend!
just like in the photo. it's beautiful.
Before Ukraine came here for 2-3 types. Pleased, the ring came in a cute box. I saw it in the photo. Duge Garno, don't wear it, don't wear it.
I'm very satisfied with the purchase. The rings came in a pretty box, packed well. They look well made and detailed, also resizable. Came in a month in a combined delivery. Hopefully they will stay the same as the time passes
Good day. The goods are denied, all the reviews are given. It's a pound of wine. Delivered to Nov poshtu, in the fold of the comb. It's less than three hundred. I sell to my uncle for the goods. Dovoli is a cool Nabir.
по последнего думала что придёт маленькая детская бижутерия, но пришла очень хорошая, увесистая бижутерия.
До України прийшло десь за 2-3 тижня. Порадувало, що перстень приїхав в миленькій коробочці. Виглядає так як на фото. Виглядає дуже гарно, носиться і не чорніє, фарба не злазить, на пальцях не заважає попри свою масивність.
Доброго дня. Товар отримав, все відповідає опису. Свій фунціонал виконує. Доставлено на нову пошту, в складі комбінованої посилки. Їхало меньше трьох тижнів. Продавцеві дякую за товар. Доволі прикольний набір.
Заказала доставку в пункт выдачи, прислали на 9 дней раньше срока. Кольцо очень мило смотрится на руке. Нос у дракона не белый, а с оттенком, типа молочного или бежевого, поэтому не сильно выделяется. На руке смотрится очень гармонично и красиво. Регулируется размер. За такую цену однозначно рекомендую. Спасибо продавцу
Very beautiful ring. Everything is perfect. The size approached. It came in a beautiful box. Delivered to the Mail in 23 days. Put 12/10
Симпатичное колечко, покупала для дочери 12 лет. Тяжёлое, хорошо сидит и не спадает. Упаковано в милую коробочку. Пришло быстро, ок 2 недель в Минск. Размер регулируется, но базово - 17.5
Ох, какая прелесть) В чудесной коробочке, и сам дракоша милаха.
He's arrived right away and it's beautiful. Same as the picture and on top with a gift box. I highly recommend it!
Это то, что показано на картинке, но не так хорошо, как мне бы понравилось, но хорошо
Очень красивое кольцо. Всё выполнено безупречно. Размер подошёл. Пришло в красивой коробочке. Доставлено до почты за 23 дня. Ставлю 12/10
Это прибыло немедленно, и это красиво. Так же, как на фото и сверху с подарочной коробкой. Я очень рекомендую это!
OK for this price))Arrived in 15 days