Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very nice ring. Slightly stretched. Any finger. Advise!
невероятной красоты кольцо,нежное,очень понравилось .рекомендую. спасибо большое продавцу за быструю доставку.
Very beautiful and shiny. Ordered in size 7 and was very good. Usually use 16, 17 size Brazilian
A little did not guess with the size, took 7. delivery about 3-4 weeks. The ring is beautiful. The store put a gift❤️ For such a price is a very beautiful ring and not ordinary.
Блестит на солнце просто охриненно!!! Буду брать ещё. доставка две недели до Херсона
Very beautiful and gentle ring, shimmering in the sun. Size 6 is suitable for 16-16.5. Quickly came in 2 weeks in Rostov-on-Don
Lovely item look nice on your hand ! Just be carefully with clothes
Very beautiful ring! Love at first sight!) I recommend!!)
Cute gentle ring, in the sun a little shining, before writing a review from wore a week, not darkened, a little clinging to the clothes.
Soo cute, and thnk you for the gift
Ordered 03.08 received 17.08 in Yekaterinburg. The rings are cool. I order the second time, took the smallest to put on the phalanx of my finger. Thank you to the store for the gift in the form of earrings.
A wonderful ring, size 6 is suitable for 15,5 size! The store put as a gift carnations earrings, very nice! I will order more as a gift and myself in larger size
PTS is beautiful, if it is highlighted will be unrealistically beautiful. I'll order another one for my friends. Thank you to the store for fast delivery and gift, I am very pleased
It's very nice, corresponds to the description Very kind the store, very nice the gift.
Love this cute ring! I want more!! And they even gave a set of pearly earrings. Love love love
Sooo cute that ring, that bracelet. There are 925 silver sample
Delivery to Kiev for ukrmail about 2 weeks. The ring perfectly fit and looks very fashionable.
One ring and one ring in the normal form that attracted me in its strange form
Wow.
Delivery in Sochi more than 3 weeks. Beautifully shimmering. Unusual thread))
I will order more, at 16-16,5 came well and as a gift earrings
Cool ring, on the nameless came up, he I have 17,5 size, on average little. I put on and do not shoot
The ring is very beautiful) sent quickly, delivery about 3 weeks. The store put still as a gift earrings that was very nice))
I'm delighted. Glitters unreal. Very beautiful. I will order more
7 lipnya zamovila, 24 took on poshti. Kiev. Class heels. It was full of roses by Abi nostiti on the top of the finger, ale rosemiri 6 that 7 was seen by them once. One heel is not dugé yakysno spayan. Salesman takozh poclav podarunok punetti Z "perlamy". Selling that store to Raju.