Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
one of the prettiest rings i've ever seen!!
I love it! Very fine and above the store gives me some earrings!
Accurate to the product description. Gold ring is very pretty
Красивое не обычное кольцо. Вид кольца- как цепочка маленькая. Надевается хорошо. Пришла посылка вовремя на почту. Отследить посылку можно по треку. В посылку подарок положили - пусеты. Спасибо продавцу! Серьги-пусеты красивые, аккуратные, понравились.
wszystko się zgadza z opisem. pierścień dopasowuje się do palca
fast delivery the store send a lovely gift it's a little bit small for me
O anel é ainda mais lindo pessoalmente. O vendedor enviou de brinde um brinco.
Красиве кільце, прийшло в Україну майже за місяць, продавець поклав до нього в подарунок ще сережки)
Topchik! I hope it does not darken) as a gift put earrings) I'm happy as an elephant! Buy more)
It came very quickly! Also a small gift from the store in the form of a earrings, very satisfied!
Gorgeous
The ring is good, as a gift put carnations. The goods came quickly, in Rostov for 2 weeks
Gorgeous. Beautifully the Mieni. Expresowa shipping.
il y a une des bagues qui est mal terminée j'ai l'impression qu'elle va casser
Very beautiful ring! I thought they were 2 in the set, one came.
Very beautiful I liked gift was the earrings by the store, arrived very fast
The yak is on me. Bachite all in the photo
I'm happy with the purchase. It looks like silver. Worth s 925. thanks to the store for the gift of small earrings
Gentle ring. I ordered a daughter for 13 years. She really liked it.
The ring is very cute! Recommend!
Comme la description recommande vendeur merci pour le cadeau génial
I love this store the items are so pretty .. and the store gave me a gift too ill order more in the future
I ordered a ring, a bracelet, a chain. It came in one parcel + the store added earrings as a gift, nice decoration is packed separately. The knee climbed on the ring finger (size 16), you can extinguish like a phalanx ring. Very beautifully glitters))))
Excellent thank you. I bought these to use as doll jewellery. Very sparkly.
Very cute ring and the store sent a gift