Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Sold out quickly. Well done. Easy. The truth does not stretch. Looks nice. Let's see how it will be friends with water. The gift put the carnations. Thank you.
Кольцо очень красивое. Весь этот комплект красивый. Быстрая доставка!
Beautiful rings, coming gift rings. Thank you very much store.
A beautiful, sharp ring, I do not want to shoot it, it does not feel on my hand, it does not interfere.
Super, I recommend and the goods and the store! And thanks for the gift in the form of earrings!
Arrived super fast and is perfect like photo and gave gift
Very nice and cute looks❤Delivered very quickly together with other parcels.
Love it, goes with everything and dresses up casual looks. Going to order a few more
hermoso, lo amé, el vendedor envío unos aros de regalo
Sweet once hand ornaments
The ring is cool. Silver or not. I did not communicate with the store. The order was issued on June 21, taught in the new mail office in Kiev on July 07
Sparkly rhinestone for lots of ついてる or おもう or so with glitter. ほんとう so cute!!! pinkish purple bracelets also to issyo, insanely いり to have. recommend.
очень красивые, брала с браслетом, в подарок прлодили сережки!
She came with some gift rings, just like in the pictures and the sent was quick
Кольцо шикарное, блестит и переливается на солнце, выглядит классно, легкое, мягкое, на руке не ощущается. Серебро или нет пока непонятно. Заказала 6 размер на свой 15,5, подошёл идеально. В подарок положили серьги, как и всем. Продавца советую, доставка быстрая.
Very cute ring, I hope that really Silver and does not blacken
кольцо красивое, как цепочка. дошло очень быстро, меньше 2х недель. продавец положил подарок - сережки. с продавцом не общалась
Good quality, like silver. Bought on a big finger, the village is excellent
Very cool concept! And so comfy, I can’t even tell I’m wearing a ring! Thank you so much for the earrings. I highly recommend this store!
I love it shines as I love
Great products. Delivery is fast enough. The store responded promptly to all questions. For the kit made a personal discount. Everything is fine!
With たのん from 5th or taken. Bling cute!! Pearl earrings with good measure has been.
Buy Me the whole set and the truth that's cute, I'm going to buy some more ring because I love them!
Pretty, according to the description, earrings pearls were offered
So cute!!! And they came with a gift. Thanks store!