Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
my daughter ❤️ this. It's beautiful and fits well.
The line is short and the wrist is fine for me. The point cycle is fine.
Small size. Small size
Shine
Dugé shvidka delivery, the track reviews! Duge Milia bracelet!
Ordered already the third bracelet as a gift for the sister) quality is completely satisfied) Many thanks to the store)
Set is gorgeous. Beautifully the glitters. Recommend
Insanely beautiful kit. It looks very gentle. Glitters.
Браслет шикарный пришло быстро и в подарок ещё очень милые серёжки положил продавец
All is according to the description, the goods sent quickly, costs 925 sample
Spectacular. It's beautiful, super bright and elegant. They give you a pair of earrings. Thank you
Как в описании , очень красивое и нежное
Bracelet super, as a gift earrings☺I will look in use in the future
I order not the first time) the bracelet looks neat and beautiful) I recommend the store)
exacta a la descripción! muy bonitas!!!
I order the second time, the bracelet is cool, as a gift, the store put earrings.
The quality is very good, really glitters, as in the photo. Thank you store.
I think the photos don't show how bellaaaa it is. And I arrive in two weeks at my home address
Without marriage, 3 weeks before the MSC
Everything is super, looks very worthy for these kopecks!
The goods came two months before Peter, although the store quickly sent and the parcel went to Moscow. I ordered it with the ring. Very beautifully glitters, the seller put earrings-carnations as a gift)
All OK, as in the picture... + stud earrings as a gift
Quickly sent, quickly brought) bracelet liked the order more necklace
Thank you very much for such beauty! And thanks for the gift-earrings! Recommend!
Excellent decoration, looks elegant and tasteful, or anything superfluous. Sent fast. Order, you will not regret!