Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Superb!! It is just amazing for this price, and it is 925 silver. Accurate size
Very easily broken, not buying it again
A.
Very cute
Looks really good. Thank you earrings gift.
Very cool ring, only it seems to me that I stretched it, because now it rolls from the finger where I wore it for a couple of days. In fact, it's like antistress, I roll it over my finger all the time. Probably that's why it stretched. Although there is no gum, it's just a short chain.
I recommend it.
Ring stunning ברמות! Recommended
Cute ring, stylish, neat. The store put a gift. Advise.
The order came very quickly, thank the store and recommend. The ring is just super, besides the seller put a gift-earrings-carnations. I will definitely still order it!
заказала размер 7 и 8 , по сути одинаковы. очередная моя бесполезная покупка, потому что захотелось...
I took the biggest and did not guess with the size, from all the fingers falls off (if that, the index i have the most thick, I wear 19 size on it), and then Well, you probably all see a comparison of the real silver (next to the ring with the snake without blackening if that, just the ring itself is so white that it seems that there that that later I will add a review, will not there be irritation and other things. I hope that the ring will darken over time and become a less suitable color. Thank you for the gift-stud earrings, trifle and nice, although I will not wear it.
Thank you very much store
Awesome ring, as a gift, the store put the stud earrings under the pearls, very nice. Shipping fast.
schöner Ring und Ohrringe hab ich auch dazu geschenkt bekommen
beautiful, just like the picture. very sparkly
Cute, garnoi yacoti, trichki zdalosia B bigger)
Product came as described and even gave a pair of earings as gift.
Спасибо большое за колечко и за серьги-подарочек. Рекомендую продавца. Очень быстро дошел заказ, хорошо упакован.
быстрая доставка, очень необычные колечки из цепочки. изящные, нежные, блестящие
очень красиво!
7ka on the nameless loose fingers thin on the middle can be stretched
It’s so beautiful.. it fits any finger of my hand (except pinky). I am really glad. Also got pearl earrings as a present… however the parcel took time too long to arrive.
It's beautiful!. In 6 days I had him at home. Very good quality for your price. Besides, the store gift-wrapped some earrings. I'll buy back from this store!. I'm delighted.
Precioso y super ligero, parece que no llevas puesto nada, estoy muy contenta. El vendedor envío unos pendientes de regalo, gracias.