Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very cute earrings, light. They look like fire, they got themselves and as a gift received a compliment of pouches of carnations, everything is beautifully packed, they give it nice. thanks to the store!
Very good earrings, the store put in a package and another saltback for silver products, nice
Great thank you! Well packaged and with gift, recommend this store.
Delivery month. The earrings are cool, not big, neat! thanks, I recommend!!!!
Excellent earrings, the description is very accurate, fast delivery.
Cool
Are drives!!
They are cooler than in the photo, take it will not regret.
Very beautiful earrings. In the kit were napkins, a gift bag. Sample 925 costs. Very unusually cute earrings! I'm delighted! Thank you.
Very cute earrings. A little strange clasp. Made neatly, fastened tightly.
I'm delighted! Fully corresponds to the description. Delivery is super fast (12 days). I really like it! Recommend!
Earrings are very neat. Beautiful. Look good. As a gift put small earrings and a napkin for cleaning silver. Thank you to the store, wish prosperity!
This look
Very nice
Very neat, look good
Excellent earrings, comfortable and unusual. Quality Super
Earrings are very beautiful, look cool. However, they came damaged, very noticeable hole. Opened a dispute while waiting for the store to solve.
Wonderful
Earrings just-delight! Very beautiful, unusual shape, the sample is standing, the fastener is strong. Lay in a gift bag. Packed reliably... as a gift still put a cleaning cloth. Thank you. I recommend the store definitely. Earrings are really chic.
Beautiful earrings, ordered together with a ring, an excellent set. The order came in 2 weeks. As a gift put pouches Pearl and napkin. Thanks store
Chic earrings, ordered the second sister for a gift
Earrings are very beautiful, elegant, look cool. Very happy. Thank you!!!!
Preciosos.ca lidad excellent price Gift mop cleaner Silver
Earrings are very cool, some as a gift put carnations
Order sent fast. Received in 3 weeks. The product corresponds to the description. Earrings are cute. Worth half a MBA 925. Came in a gift bag E and with a napkin. Thank you very nice. I recommend the goods and the store.