SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very nice and it's arrived early. Very well presented with your little box. Very happy
At 16 r-r came. The ring matches the description. The stone is beyond praise, iridescent, large. Lovely!!! The order was 13.06, sent 17.06, arrived 01.07 in Belgorod. I recommend to buy.
The product is such that on the photo arrived with a warranty card written in Chinese it is brilliant I recommend the product and I recommend the store too
I made the 16/06 purchase and it was delivered to me by 06/07. * The ring is very nice and good quality. * Weighs nothing, the finish is perfect, the stone is Zircon and shines well. * It's not 18 white gold, nor is it silver (for the price I didn't expect it to be either) * Excellent store, I highly recommend, I will make new order.
beautiful ring . hope the color doesnt change
Hello, thank you infinitely for sending this engagement ring that I received accompanied by his 2 small matching ear studs. She's really beautiful! In addition delivered in a beautiful small red box, it is absolutely perfect! I really recommend!
The order came quickly. the ring is all as in the description. thank you to the store.
Congratulations to the store, very nice same as the description, plus everything includes case and a very nice gift, many thanks to the recommended seller 100%. Thank you
beautiful rings and thank you for the earrings gift ♀️
It's very nice the store sent some gift earrings
Super Super Super! From packing to delivery 5 stars! Glitters perfectly, in the photo so do not pass!
Exactly as described. More beautiful than the picture.
Chic! Also, as a gift, good earrings put!
The ring is really cool! Very nice sits on the finger. Took on 16,5 size 6. cool glitters-in the sun shimmers. Very good costume jewelry! The store put plastic earrings as a gift. The box itself came crumpled. The parcel came to Nova poshtu in 2 weeks.
A wonderful product and beautiful bright and radiant color with a certificate proving that it is gold
Tal cual en la imagen, me encantó, lastima que elegi mal la talla, sin duda lo volveré a pedir unas dos tallas menos... No duden en comprarlo, brilla mucho la zirconia
Segunda vez que lo encargo en número 9 para un número 18 en chile, llego en 25 días, y como siempre el vendedor incluyo un regalito, los aritos que hacen juego al anillo
A beautiful ring. This ring has ordered several times already. And me and my friends liked it very much. The store is good and attentive. Sent a ring in a gift box, and put earrings as a gift.
Wow wow wow I love this, order came earlier than expected, I even got a gift from God store. I love it so much
In Novorossiysk, delivery is fast, packed well in a gift box. Thank you to the store for the gift.
The ring is dazzling beautiful, glitter diamond, everything is done filigree, there is a certificate. Very fast delivery. It's worth a sample inside the ring, I'll try to take a picture. Many thanks to the store for the excellent product and service Super. Attached a pair of stud earrings as a gift. 10 stars to the seller, thank you. I recommend the store with pleasure.
The ring is super. Glitters. Beautiful. As a gift earrings. Thank you very much to the store. Got a parcel a week earlier. Recommend
Excellent Product, arrived earlier than I expected, I fell in love with the ring, thank you very much.
I love a lot, I love it, I love it, very beautiful and very bright, exactly like the photo, well packaged with a small gift, it's cute, thank you very much
Fantastic corresponds exactly to the description the ring is beautiful luminosissimo and very good thank you store top seller put also two earrings as gift was very kind I enjoyed much thank you very much again