SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, prettier than in the photo and with a pair of beautiful earrings to gift set. I will definitely buy this store again
The ring is pretty. Fit in size. However, the stone is still large for me) the store also put earrings-carnations. Very nice! The order came quickly. I recommend the seller!
Beautiful! My mother it’s gonna love it for Christmas! Including the gift ! Beautiful ! It’s real white gold ! Love it ! Thanks!
Recommendation 100% Top store and product! High quality! Matrix Camaragibe - Alagoas !!!! Jorge Klinger ....
A beautiful ring, earrings put as a gift. Thank you)
A good ring, and Kamen glittering dazzling. Thank you.
this ring is absolutely beautiful the colors in this ring is gorgeous
Nice ring. Very fine finish and fast delivery. Thanks to the store for the gift of a pair of aritos. Very attentive
I did not communicate with the store. In general, it took weeks to order 3. the ring is amazing. In the reviews I read that the seller puts earrings as a gift-I had only a ring, a certificate and a rag))
Товар соответствует описанию. Спасибо за подарок ! Продавца рекомендую !
I'm impressed, the ring is amazing with a certificate, as a gift I received earrings-carnations and a cleaning cloth. Thank you very much⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;. Stud Earrings in size of 6mm. Almost karatniki, very elegant. The zircon cut in the ring is almost perfect. Recommend, buy.
Great Ring! Perfectly Fit in size! Many thanks to the store for the gift-these are wonderful earrings-pouches! Complete with the ring are a napkin made of soft material, both for glasses and documents-a plastic card with a description of the ring.
Item was exactly as pictured. Very happy with my purchase
Beautiful, inexpensive ring plus certificate and gift, I recommend the store and the store.
I expected something more… We see with use product quality!
Nice, my wife liked it very much, with gift earrings.
It's beautiful the ring, it brings the 18k mark, and it does meet the accuracy.
просто отлично. продавец красавец. все супер. спасибо огромное! дай Бог вам удачи!
Fusolnienous delivery! Very beautiful ring! As a gift, small earrings "Carnations". Thank you very much))) store recommend 100%. Unfortunately, the photo does not convey all the beauty of the stone.
Excellent 10/10, thanks to store, very responsible and reliable
Very nice excellent quality just like in the photos it takes a month to get to Mexico
A ring of excellent quality! Just shining and shiny! Very beautiful. I took it as a gift, I liked it very much! The store and the store recommend! Buy and enjoy. The parcel came for 2,5 weeks! Seller good. Description exact
I am as narbardziej satisfied. Succeeded him ideally chosen size to my hand. Rings are cudne. Very nice the prezentują. WITH a clear conscience I recommend salesman. Not komunikowałam the store during shipping.
Super nice, beautiful and store detail uff thanks for the earrings!♥️
produto conforme descrito, veio com certificado de 18k não mandei avaliar acredito não ser necessário e também o vendedor nos deu um presente um par de brincos muito lindo!!veio muito rápido também em menos de 25d Paraná.