Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Очень долгая доставка,шло 3месяца,но колечко очень милое,размер безымянного пальца 16.2 ,по размеру подошло идеально
The ring is cool, but not much big, well, not what the norms
Glitters is very beautiful
Everything is super and very fast
I got the ring, thank you. It is very miniature and cute. )))
Exact to the published, it took a little while, but all good and in order, thanks to the store
отлично, размеры соответствуют
Excellent.
Very good product
Pts beautiful
This is the second time I order in this store, this 100% recommended, the store is kind and the product is price quality.
Unusually beautiful ring, kamushki mobile, executed qualitatively
On March 8 ordered on March 25 received, it came pts quickly Good Goods! quality will check the time, you can take a definitely wife came up and liked it like gold. Thanks to the store! to the store!
The ring is super ,,,,, I liked it very much. It came perfectly...
Спасибо очень красиво!
Beautiful, it's for a gift, I arrive with Certificate and everything, I recommend to the store, it takes about 2 months to reach Cd Juarez Mexico but it's worth the wait!
Corresponds to the description, everything is fine, clean and smooth, the size is the one that ordered, the parcel is tracked, the store recommend
The ring is super! Externally does not differ from gold. The work is neat, without flaws. There's nothing to complain about. Huge gratitude to manufacturers and stores. Recommend!
The ring is very high quality... This is a find for such a price... Thank you all very much for the useful comments...
I love it absolutely stunning quality of the product. thanks
Very nice ring
It took 4 weeks to arrive, very nice the ring. It's like in the description.
Super fast delivery arrival in Spain not even 10 days. The ring is too pretty and mimi. Looks like a gold ring.
Колечко просто супер!!!! Очень нежное, изящное, я в восторге!!!!!! Доставка была очень быстрой. До Краснодарского края, с. Красносельского, колечко пришло за 15 дней. Девочки заказывайте обязательно!!!! ❤️❤️❤️
Кольцо очень хорошего размера. Заказ быстро доставляется без проблем в Польшу в течение месяца