SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A.
Very cute
Looks really good. Thank you earrings gift.
Very cool ring, only it seems to me that I stretched it, because now it rolls from the finger where I wore it for a couple of days. In fact, it's like antistress, I roll it over my finger all the time. Probably that's why it stretched. Although there is no gum, it's just a short chain.
I recommend it.
Ring stunning ברמות! Recommended
Cute ring, stylish, neat. The store put a gift. Advise.
The order came very quickly, thank the store and recommend. The ring is just super, besides the seller put a gift-earrings-carnations. I will definitely still order it!
заказала размер 7 и 8 , по сути одинаковы. очередная моя бесполезная покупка, потому что захотелось...
I took the biggest and did not guess with the size, from all the fingers falls off (if that, the index i have the most thick, I wear 19 size on it), and then Well, you probably all see a comparison of the real silver (next to the ring with the snake without blackening if that, just the ring itself is so white that it seems that there that that later I will add a review, will not there be irritation and other things. I hope that the ring will darken over time and become a less suitable color. Thank you for the gift-stud earrings, trifle and nice, although I will not wear it.
Thank you very much store
Awesome ring, as a gift, the store put the stud earrings under the pearls, very nice. Shipping fast.
schöner Ring und Ohrringe hab ich auch dazu geschenkt bekommen
beautiful, just like the picture. very sparkly
Cute, garnoi yacoti, trichki zdalosia B bigger)
Product came as described and even gave a pair of earings as gift.
Спасибо большое за колечко и за серьги-подарочек. Рекомендую продавца. Очень быстро дошел заказ, хорошо упакован.
быстрая доставка, очень необычные колечки из цепочки. изящные, нежные, блестящие
очень красиво!
7ka on the nameless loose fingers thin on the middle can be stretched
It’s so beautiful.. it fits any finger of my hand (except pinky). I am really glad. Also got pearl earrings as a present… however the parcel took time too long to arrive.
It's beautiful!. In 6 days I had him at home. Very good quality for your price. Besides, the store gift-wrapped some earrings. I'll buy back from this store!. I'm delighted.
Precioso y super ligero, parece que no llevas puesto nada, estoy muy contenta. El vendedor envío unos pendientes de regalo, gracias.
one of the prettiest rings i've ever seen!!
I love it! Very fine and above the store gives me some earrings!