Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful silver!
hermoso modelo de cadena un poco cortita pero linda 9/10
Lindo, delicado, elegante
muy bonitos
It is very beautiful and delicate equal to the photo
Mejor que en la descripción!! Hermoso brillo, vino con un regalo. Recomiendo este vendedor
Llegó en 3 semanas a Chile. Muy brillante.
I love it. I hope it's silver.
bello brilla muy bonito y llego rápido a chile
Es precioso, ligero, con el contraste de la Plata, recomendable %. De regalo estos preciosos pendientes, muchas gracias
Just like the pictures
Pictures doesn't do it justice. The necklace is very beautiful and sparkles nicely, i also like the length. Very nice!
The necklace is very beautiful, sparkling like in the pic under the lights, good quality. Necklace stunning, נראת delicate, luxury ואיכותית, shining like in the picture, just perfect
Very nice charm
Beautiful necklace, very elegant and sophisticated, charm me a lot, and thank you dear store for the gift
Very cute the necklace I recommend it looks good quality and plus thank you gift aritos
I ordered 29.07, the parcel came to Moscow 11.08. The chain is very good quality, beautifully shimmering in the light. As a gift, the store put earrings-carnations (pouches) with pearls
Very beautiful. Glitters. The color is like white. As a gift put cute pearl earrings
le enconto a mi hija es muy delicada
Хорошая цепочка, пришла вовремя. Спасибо продавцу! Всем добра!
The chain is super, beautiful, shiny, quite thick. I highly recommend, gift-earrings of carnations, pearls. many thanks to the store.
Same as picture. Unbelievable shining. Love it. Have a little gift from the store. Thank you, seller.
Interesting chain, looks good. I do not know how much it is silver
Excellent product, the store % responsible with your customers, I will buy you back, very committed and your earrings detail, I recommend, thank you very much❤️❤️
I do really like it and it’s shiny! It’s really light weight and it comes with little Pearl earrings.