Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
a nice bracelet. It won't fit a wide hand.
The chain is great. Delivered in 2 weeks. As a gift, the stud earrings were put, thank you! Seller recommend
The best of those I ordered
Dugé shvidka delivery, the track reviews! Duge Mila chain!
Very beautiful, gently White, Russian, you will see from the photo. the suspension took on valberis.
It's as lovely and dainty as shown. I just tested it and it IS good quality 925 silver and sparkles like stardust. It even glitters in the dark
Thank you for the goods! Quickly delivered and the quality is wonderful!
The store still put a gift) Thank you very much
Beautiful necklace genuine brillantosa store is serious and supergentile me also has gifted straconsigliato earrings!!
Insanely beautiful kit. It looks very gentle. Glitters.
Looks just like in the photos. Very shiny. Arrived fast and the color hasn’t faded yet.
I liked it. I did not expect that it would be so cute. Glittering. On the account of darkening-I will try to complement the review. If I do not add, then I did not wait for the darkening. Looks great!
I got it.
It's just like the picture. I'm happy. It took 7 days to arrive and came with a happy little gift.
All is according to the description, the goods sent quickly, costs 925 sample
I liked it
To Moscow reached the week, very cool, especially for this price!
Super fast. Happy with the store. The chain is normal, short, glitters
As in the description, very beautiful and gentle
Put a gift of carnations, the beauty is indescribable, very beautiful, expensive, rich... unexpected charm
Cool bracelet.
Beautiful chain. I ordered another bracelet on the leg of the same type, put to the kit as a gift earrings (small carnations with pearls).
Very pretty seems to be real money we will see if it darkened not after
Cute necklace equal to the published image. It has the stamp that says it's silver. I messed with the necklace on to bathe and nothing happened to it, very happy with the purchase, I totally recommend it. Fast shipping
Fast delivery, good packing. Beautiful, white, shiny. In the place of fastening to the lock stick out sharp links, this can be seen in the photo, in this place clings and pricked. When you wear it in the weave, the hair gets pulled out. On the way out is very good, for every day strains. Pleased with the gift (earrings), does not give an allergy to metal, thank you.