Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful and elegant
They are just like the description, excellent material very nice
Very good product. It's the same as the description. The shipment was very fast.
Producto hermoso de gran calidad. Llegó muchísimo antes de lo indicado. El vendedor envió un par de aretes de perla pequeños de regalo. muchas gracias
It's very beautiful, arrived before the date, thank you store
Beautiful. Same as the description. He says it's silver 925. Thank you very much to the store
Good chain, came quickly, worth a 925 test stamp, the store put earrings as a gift, thank you very much for this
It is really beautiful and the quality of the best
Very beautiful! Ben does very wondering how long it too remains. Small gift join got, very nice. Thanks for this purpose.
Like the necklace and still came a gift earring
Very beautiful! Suitable for any image! delivery about 3 weeks
It's beautiful, I'm totally in love, the description is totally accurate
The chain looks the same as in the photo. Sent quickly, put as a gift earrings. Seller recommend.
Ļoti skaista ķēdīte, smalka, viegla, skaisti spīd. Dāvanā auskari kā bildē. Noteikti vērts iegādāties! Iesaku! Paldies pārdevējam!
Very elegant, bright good packaging!
20 her in Ivano-Frankivsk by new mail. Everything is beautiful. Super.
It's very pretty and bright, though a little short. The store sent some gift rings. Thank you!
Cute choker, fast shipping. Recommended
My preferidoooo, very very lindoooo, came a pair of earrings toast.
Very beautiful
Fast delivery, very beautiful, not small,
Hermosa, brilla mucho y vino con regalo
I loved it! Very nice and bright, it looks super delicate.
A very beautiful chain, it looks like it's covered with ineus. Very shiny, the photo does not convey beauty
Very beautiful chain! In summer, behind the tanned body will look generally Super! The store put a gift. Thank you so much!