SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice chain. All comply with the description. Thank you for gift
Beautiful, polished. Arrived quite fast.
It's very ermosa the chain
hermosa cadena brillante. muy bonita
Hermosa, paso la prueba del iman
Bello. Fast shipping. The store included gift rings. Thank you!
A little less than a month I received the goods. Everything is fine, put many orders in one and it's very convenient! Chain and bracelet is just a miracle, do not tear off your eyes! Look chic and so sparkle, everything is quality and as a gift put earrings. I advise the goods and the store, class! I'm happy;)
Looks stunning. I've worn it couple times and everyone was complementing my chain. Looks like and feel like silver.There is stamp s925. Very quick delivery.
Muy lindo el brillo. Es para un cuello delgado.
Muy bueno, me encantó! Me compré primero el anillo y después la pulsera + collar!! Es una cadena pero pasa muy delicada.
Simply Beautiful
Beautiful and delicate chain, come with gift rings, thank you store
The order came in a month. The chain is shiny, rough, it will be necessary to carefully wear with soft or fluffy clothes. As gift attached stud earrings, thanks. The order is satisfied.
The order came quickly enough. All as in the description, even worth a sample. And the store put as a gift a stud earrings, which is very cute and nice) I recommend both a set and a seller!
Очень красивое колье!!!Продавец в подарок положил ещё серьги-гвоздики в виде жемчужин.Спасибо продавцу!
Arrived 17 days very bright and beautiful measures 21 cm, recommended 100% and I will buy more
Very nice and sparkling necklace, hopefully it doesn’t lose color.
Заказ шёл 20 дней до Мск. Цепочка и браслет милые, на загорелой коже и при солнце, наверно будет смотреться отлично)) товар и продавца рекомендую. В подарок положили серьги гвоздики. Браслет на маленькое запястье, его максимальная длина 18,5. Цепочка имеет максимальную длину 44,5 см. Товар только получила, ещё не носила.
Cool Chain, in the sun is very shiny, all as in the description, there is an engraving of 925 tests
It's very nice, it seems if it's silver since it's marked
Everything is wonderful and beautiful. Satisfied with the order. Many reviews and purchases for this product. I saw the video. All OK
The chain is very beautiful, only short-45 cm. Glitters as in the photo. packed well. the store put to the chain another gift of the stud earrings. Thank you very much.
Very fast and beautiful shipping
Beautiful I love it With an additional gift thank you
Beautiful silver!