SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The chain is great. Delivered in 2 weeks. As a gift, the stud earrings were put, thank you! Seller recommend
The best of those I ordered
Dugé shvidka delivery, the track reviews! Duge Mila chain!
Very beautiful, gently White, Russian, you will see from the photo. the suspension took on valberis.
It's as lovely and dainty as shown. I just tested it and it IS good quality 925 silver and sparkles like stardust. It even glitters in the dark
Thank you for the goods! Quickly delivered and the quality is wonderful!
The store still put a gift) Thank you very much
Beautiful necklace genuine brillantosa store is serious and supergentile me also has gifted straconsigliato earrings!!
Insanely beautiful kit. It looks very gentle. Glitters.
Looks just like in the photos. Very shiny. Arrived fast and the color hasn’t faded yet.
I liked it. I did not expect that it would be so cute. Glittering. On the account of darkening-I will try to complement the review. If I do not add, then I did not wait for the darkening. Looks great!
I got it.
It's just like the picture. I'm happy. It took 7 days to arrive and came with a happy little gift.
All is according to the description, the goods sent quickly, costs 925 sample
I liked it
To Moscow reached the week, very cool, especially for this price!
Super fast. Happy with the store. The chain is normal, short, glitters
As in the description, very beautiful and gentle
Put a gift of carnations, the beauty is indescribable, very beautiful, expensive, rich... unexpected charm
Cool bracelet.
Beautiful chain. I ordered another bracelet on the leg of the same type, put to the kit as a gift earrings (small carnations with pearls).
Very pretty seems to be real money we will see if it darkened not after
Cute necklace equal to the published image. It has the stamp that says it's silver. I messed with the necklace on to bathe and nothing happened to it, very happy with the purchase, I totally recommend it. Fast shipping
Fast delivery, good packing. Beautiful, white, shiny. In the place of fastening to the lock stick out sharp links, this can be seen in the photo, in this place clings and pricked. When you wear it in the weave, the hair gets pulled out. On the way out is very good, for every day strains. Pleased with the gift (earrings), does not give an allergy to metal, thank you.
Really pretty, and they send some bonus earrings :D