SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great rings and store included a free pair of earrings
I'm in the palm of the nyogo!
Produsul arata ca in imagine. Are or calitate buna. This one from argint. Livrarea to fost rapida.
Beautiful, as a gift, the store sent cute earrings **
Super Pimp and good quality. Hard ring not flimsy. Now to hope it doesn't rust. Thank you for the pearl earrings gift
The store is super! I ordered 3 rings, and also the gift reported-earrings-pusets! Karaganda got quarantine in a month. Seller recommend.
The ring is wonderful, fits perfectly(size 6) Made is very good. I really recommend.all in 925 silver stamp.
It looks better on the hand of a young girl, gave it to her daughter.
The ring seems to be good, all items in 925 silver.
Very very beautiful! Shines a lot. Hope it stays so long :))
Классное кольцо,продавец положил пусеты в подарок
Chic ring. Protested it on the originality of the silver sample, and it's really Silver. Delivery fast, 2 weeks
Excellent produtooo!! Like other .. Thank you! Another customer satisfied!
Excellent store, it all came very fast! Thanks for the gift rings, recommended
Thank you very much, the ring is super, it matches the photo. It came "New Mail", which is also very nice, not ukrpochma.
I stay perfect is size 9
кольцо понравилось,на любой палец,не хлипкое,разогнула с трудом,в подарок серьги гвоздики, спасибо.
Very cute, it fits your fingers and can be squeezed or made bigger. Very fast.
highly recommended, good product, fast shipping, good price, will always deal with you
Очень красивое кольцо. И подарочек положили. Серьги с жемчужинами. Рекомендую продавца и магазин!
Very satisfied with the purchase. The store put as a gift also earrings, very cute. Rings in reality are cooler than in the photo. Thank you to the seller, oooochen satisfied))) I will take other decorations, definitely. Came by the way quickly-in a month literally.
Estoy flipando, es de buena calidad
The ring is light, I can not say anything about strength yet. Earrings came as a gift.
This is a very beautiful ring! Neat, without any chips and durable! And the store is just a Dushka: put as a gift earrings-for this special thanks!!!!
Item compliant its character it eats from the description the shipment was fast in less than two weeks