Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very nice, arrived in three weeks in Canary Islands. Thank you for the gift.
I ordered 8 different rings, I will see how they will be in sock. Look like silver, the daughter of a teenager, said also will wear. Delivery was tracked, it came quickly. Recommend.
Ideal Village, very beautiful + Gift earrings
Pictures and drip dont think this look heavier not Arthur nicer for pictures size adjustable
Little
good fit. Sits nicely on each finger. It has the S925 mark in it.
nice item like on the picture ..only hope is it real silver
Rings fire. delivery Fast. thank you
The parcel came very quickly! The rings are really cool. You can change the size. Let's see if it gets dark with time. )) There is a sample label 925. ))) Thank you store!!! I will order more!!!
I got it quickly enough, everything is very nice
Everything is wonderful. Daughters really liked it. Delivery is very fast!
The village is excellent, looks super on 17, still put a gift
Nice ring. Earrings as a gift put. It came quickly
Very beautiful
The ring is very beautiful, looks quality! I'm happy, I advise everyone) it came to me in 6-7 days! I'm shocked so far)) and as a gift put cute earrings-beads!)
Put earrings as a gift, thanks! :)
Шикарное кольцо
Quick I'll put if it's good or not! Thank you for the detail of the store's gift
To Ukraine, in the city of rioutside came Duge schvidko, approximately two types of rooms were decorated with a castle. At podarunok, the Che was finished with earrings. Zamovlennyam is pre-war. Recommend.
I do not know how it will be in the sock, while very beautiful. Delivery fast
Cool
I arrive in perfect condition! 10/10.
this ring is absolutely amazing. and above all it is real silver. super happy
The order arrived in a month and a week in Zacatecas Mexico. Very cool the product, it's exactly the same as in the photo. Seller recommended. Bring Silver numbering engraved inside
Beautiful