Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Everything came in the hour. recommend.
Looks good. Like gold. Stones burn under lighting. They write that it does not take a long time.
The ring is beautiful, I finally purchased it and am very pleased
normal
Super
She tawled to a friend, the first time she did not guess with rosemir, Duge garne, yak gold❤️
Duge Garne Kiltse, me🔥
The heels of the Duge Garna, the stones of the yaskrave vibliscuyut, the Yak will be worn by the Bastard, the ale did not carve at the vidguki and do not get it.
I garno, i shirk my daughter, i have come to i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i
The ring is excellent, the color is exactly Gold, the size is the same. Seller recommend
Recommend seller👍
I order for the second time, the quality is high, without removing the ring, I do all my homework and the ring has not deteriorated at all, the color has not changed.
I liked the ring very much! Looks not cheap, neat! 7-on 17 RR. Thanks to the seller.
This ring is incomparable, convenient and sparkles with zircons no less than diamonds, the seller sent delivery with lightning speed, thanks to the seller, I recommend for purchase from this seller.
Excellent quality
A little big. looks decent
Very massive pebbles, do not match the photo
Delivery was one month to Bosnia Herzegovina. Nice rings, size is ok.
Decent embellished. For 17.5 Rosmir 8. pretty
wonderful ring! true to size
Very good rings, I bought two. Just a great gift. I recommend
The ring is beautiful and quickly arrived at Ukrposhta in a consolidated parcel. So far everything is fine and the color is held up and the stones, I hope that it will not peel off and that it is truly stainless steel. In terms of color and senses, it looks like stainless steel and I hope so be. I bought a stainless steel ring near it in other stores and have been wearing it for a couple of months, I haven’t removed it and it looks great. Later I will add a review about this ring.
Excellent ring, I'm already taking the second one
great ring.
The ring is wonderful. Recommend