Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Excelente
I like it.
Before Minsk in 2 weeks. Excellent ring, look super + Gift
I love it!
I'm happy with the purchase, it looks very good. The store as a gift put the stud earrings, very nice) delivery fast, came with a national parcel. Ordered 25.06, received 13.07 in Novosibirsk.
Ring Duge garne, bliscuce, on the sriblo, though, not Duge podibna, I want a sample to stop. In the podarunok Buli serezhki, for the shcho Duge I sell to my uncle. Dodam, shcho on thin fingers will be great, Bo in the middle of the middle of the year, and Vono yakraz do not roll
Beautiful! Fast delivery. The store put a gift of a stud earrings for pearls. Thank you!!! ring for any size
Just like the picture. This is my second order, I am delighted and in addition, I received earrings as a gift. Thanks to the store. Only downside, the delivery was long: 2 months
very nice,with pocket
Great Ring! I liked it very much, comfortable. Im happy
מהמם
As picture are pleased and very nice thanks to the store the advice at all
Put a gift, thank you!
It's not really 925 after that of weekly beginning to be color pink
The ring really liked, dense, the weaving is beautiful, looks very good. Price-quality ratio at altitude. The store put cute carnations as a gift. Thank you very much, definitely recommend to buy
Cómo en la imagen, no se si se pondrán feos con el tiempo
The ring came quickly, well packed. As a gift put earrings. Thank u
It came in less than two weeks in Siberia, was neatly packed in a velvety pouch. The ring itself is very light, the size 16-17 came without adjustments, in other cases, it is easy to adjust. And the gift the store put small earrings, thank you
Arrived pretty quickly and very cute!
Cool rings
Gorgeous goods!!!!))))))) quickly came!)))))))))) quality is super for such a price!)))) thank you very much for a nice gift!!!)))))
Just some metal. Norms quality
Krasny prsten. Prisiel Velmi rychlo. Dakujem
Rings Super, put as a gift earrings and a pouch, thank you very much!!!)
genial!!