Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Thank you all as in description
On his wife looks great
It looks very beautiful, the color of gold is pleasant, I think it will look great at all
Ordered 03.20, comes 04.06. Like a photo, recommends.
The thing is interesting, I order such things for the first time, in appearance simpotyaga, of course not gold, but for the summer itself will be, beautiful and creative, summer is summer, maybe enough to sweat, It may be dark, but for such money you can also order, as an option you can disconnect one from the other, and also won't bad, Necklace length with pebbles 35 cm, and the chain itself is about 46 cm in place with a buckle, the goods was in individual bag and in the bag as usually comes the goods, thrown into the mailbox, but it went long, the timing went out, but it came, thank you, you can meet the new year in this necklace. :-)))
Recommend. It came quickly.
️ Good Quality Product & Recommended store........️
For a long time there was a parcel. Order satisfied
все соответствует описанию. очень легкая
The order came very quickly. Looks nice. Very light.
Good quality
Very nice. Although I thought q was more flexible to turn it around!
It came quickly, as in the photo)
норм
Nice store. Bijouterie at an affordable price, quite good quality. Maybe it's dark, maybe the ears will not all be happy)) but to create some image and not for a long time it is possible for yourself and others to please with the shine of the stars and everything. All successful purchases and good mood.
Beautiful costume jewelry. Track code was tracked. It came fast enough. I recommend both the goods and the store.
Everything corresponds to the description. Very light
Симпатичное ожерелье,часть из жемчуга на резинке.Быстрая доставка.
Very good, just need to learn how to correctly do it that it would be as beautiful Thank you very much for such beauty and for fast shipping
Cute necklace, a piece of pearls on an elastic band. fast delivery.
They arrived all very well packaged, the quality of some is not very good, they are very thin and some very small, The transit time was almost a month.
заказ пришёл ровно за 14 дней, очень хорошо упаковано. Смотрится симпатично.Рекомендую.
Nice thread.
Beautiful fit ideal
The goods came quickly, corresponds to the description, satisfied! Advise!