Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Классное ожерелье, единственный минус сильный запах лака для ногтей, а так всё прекрасно
The picture looks very interesting, really did not understand yet, but everything is good. Stotrie photo
Пришли за 13 дней, к качеству вопросов нет, в шоурумах такие в 10 раз дороже. Советую!
Very light, glitters while
The necklace arrived just as it looks in the pictures. it was quite beautiful and i loved it. The store was quite swift in shipping the necklace down, I picked it up in good time. I hope to buy more of this necklace in the future. I am quite satisfied with the product.
Goods for 4. beads without defects. I would understand how to cling. In the photo, the store looks much more expensive.
All according to the description.
It's beautiful, and pretty long for exact neck
Very nice
Очень нежное, красивое, к любому наряду. Всё целое) спасибо продавцу!
Normal quality. Shipping fast. All delivery from the store to the House of RB was 12 days. Mail respect and respect.
Quality product. Everything has come. You can "tie" in different ways. Recommend
Very beautiful decoration, I liked it very much, but, unfortunately, it came with marriage. One bead with growth, which does not allow it to become exactly in a row with other beads, because of this chain goes screaming. Opened a dispute, the store returned the money, I'll order again, I hope this time everything will be fine)
Very gentle, beautiful, to anyone along. All the whole) thanks to the store!
Очень легкое, не хватает тяжести кулона, чтобы нитка висела. Выглядит на троечку. Идея хорошая, но придётся довести до ума. Приехал с браком. Продавец вернул деньги. Пришло в Москву за неделю.
Thank you all received store recommend quality super
Получила сразу несколько заказов в одной посылке. Заказала несколько украшений, чтоб собрать комплекты. Само качество украшений неплохое, но цвет жемчужиной оказался разным , у ожерелья цвет Айвори- молочный, а а у браслетов белоснежный. Но это не страшно, буду носить отдельно. Но ожерелье невозможно застегнуть, составляющие замка разного размера. Как собиралось украшение не понятно. Я покупала им украшения именно из за красоты и необычности замочков. Обидно! Заказ был выслан быстро и доставлен тоже достаточно быстро . За невнимательность изготовителя снижаю звёзды и прошу выслать неподходящую часть замка!
Muito top amei
Exact product to the image, however they are not real pearls, they are plastic and when opening the product smells like plastic, however they are pretty for use on occasion of daily.
Wow what a cute lovely necklace
The goods came. Everything is fine. It would be cool if there was an instruction, how to tie. You can come up with a bunch of different options, but that's how to understand how to twist so that it was like in the picture, not clear. But everything is fine!
The parcel was two months old, the track was not tracked. The necklace is made well, it looks also normal.
The goods came quickly. Necklace such itself) second "necklace" I liked it more. It seems like in the picture, but at the same time plastic elements look cheap, the beads are not exactly lying .... Girls, to understand how to put it correctly, first attach the coin to the end without fastening (ring open). And then everything is clear, you can experiment)) or see the store's video.
Love the product, identical to the photo, I recommend it :)
All so yak on the picture, Garno looked at it without poshkolgenj, the delivery shvidka. I'm pre-war.