Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Lovely!, I recommend the store to the store, I will still buy!
All as in the description. Came quickly within a month. Tracked. Came in one parcel with other goods.
Thank you very much, you arrived before the estimated time
beter than the picture I'm very satisfied thank you store
Excellent quality, fast delivery. I order not the first time. Super. Thank you
Красиво я люблю это действительно красиво я приезжаю быстро и все хорошо с упаковкой
Pemgiriman long disposable 3 month wait brgnya DTG, TP profit brgnya goodly satisfy fitting DTG... good...
Beautiful I love it is really beautiful I arrive fast and all good with packing
Very nice product excellent quality arrive before agreed time is as shown in the pictures it is recommended to buy it is very beautiful and useful
veryy good
Very Nice
Interesting bracelet. His money justifies. It's neat. It came in a bag to the Post Office. Thanks store
Very nice and elegant bracelet. On the hand is not felt, light, comfortable. Purchase is satisfied, thank you to the store!
If you have a thin wrist, then it is better not to order, hovering chewing)) and so, glitters beautifully, very light. I will later add a review, something tells me that it will quickly oxidize)
Corresponds to the description. Nice bracelet. Quality is good
Received My Order Good Quality Nice One
Beautiful barcelet, good quality. Fast delivery, 25 days to Estonia. Thank You. Recommend!
Все в porzadku, очень хороший браслет, трозке большой для более толстых рук. Аккуратно сделано, подошло около 6 недель. Рекомендуем sprzedawce.
одето на запястье 15 см. до Киева дошло за 17 дней.
спасибо большое продавцу:) просто супер браслет, красотища
All in porzadku, very nice bracelet, troszke large for thicker hands. Carefully made, came around 6 weeks. Recommend sprzedawce.
Dressed on the wrist 15 cm. Kiev reached 17 days.
Очень красивый браслет, заказываю второй, подружке, очень понравился. Посылка пришла вместе с другими заказами,что очень радует. Так делаю не в первый раз и быстрее и удобно. Продавца рекомендую, процветания магазину.
Very beautiful bracelet, I order a second, girlfriend, I liked it very much. The parcel came together with other orders, which is very pleasing. This is not the first time and faster and convenient. I recommend the store, prosperity to the store.
The shipment arrived well, it didn't come in the box as shown in the photo but the bracelet is beautiful, very happy for the purchase