SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great! I highly advise both earrings and store
In reality, even better than in the photo. Super! Recommend
Corresponds to the description. Worth a sample
ok
Delivery fast, very cute earrings, unusual! Packaging is reliable, also put a napkin for care, there is a sample. Thank you store!!!
I recommend these earrings to everyone!!!!!! Cool! They look just fine! Take it, you will not regret it!
Wonderful... sample cost 925
Otimo produto
Excellent earrings for every day. Like black silver. Thank you. In addition, a rag came
Delivery 40 days excellent quality beautifully packed as a gift napkin for giving shine
Earrings Super. delivery Fast. I recommend the store
Earrings are original, beautiful!
very cute earrings with strong locks, just like pics.
The arc is cool. Shvidka delivery. Yakysna packing
Beautiful, perfect size, plus store shipping bag and diaper to clean, happy with purchase
Description exact. Earrings look worthy. Came in a bag and as a gift the store put a napkin for silver. Thank you. Very nice.
Earrings are cool, I advise the goods and the store
The earring is beautiful, silver appearance. Fast arrived here in Rio de Janeiro
Very beautiful =)) came well packed plus napkin as a gift)) sample costs) thanks to the store
Wonderful, more beautiful than the picture.
Cute earrings, even a sample is worth it! Thank you!
Supper
Delivery is very fast, the quality is excellent, for such a price everything is wonderful
Fully correspond to the description and expectations. The buckle is reliable. Packed reliably. Recommend
With such a clasp I encounter for the first time. Not convenient in itself. I take off my earrings for the night. For a long time, of course, the fasteners are not enough. This is a significant minus. And so the earrings are cool. Like silver.