SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything, as in the photo! The bracelet is heavy, the sample is worth it. Recommend!
Super bracelet! Voluminous and heavy. I really liked it!
It looks very nice. I really don't know if it is. Thank you very much to the store and everyone who gave us wisdom.❤❤❤
Very, very beautiful bracelet, let's see how it will be in the sock)))) Thanks!!!
The bracelet is wonderful, very beautiful. Only the buckle is very strong, barely unfastened. Sent in a velvet bag and in a napkin bag.
Good quality, silver. Beautiful!
Beautiful small for big hands
Delivery is fast, the quality is excellent, my wife liked it
Nice bracelet. On a thin pen.
Very cool bracelet, I ordered both a place and my mother and myself! Recommend!
Great! I take the second time, I bought three pieces to collect them in a necklace. excellent quality, durable lock.
beautiful, will order again
Looks good, the only thing I did not understand how to remove it now, the clasp is cunning
Very beautiful bracelet
Very good bracelet, quality is super
Cheap-you would expect from sunlight, working day thinking than Yes golf multi-color female summer colored frame silver color well fell lighter wool line did know the data without heavy weight loss is fit.
Packed All Super!!!!!!!!! And the quality is just excellent! There is a napkin, a pouch .... on full hand will not go... and so everything is fine!!! The order was delivered quickly despite our situation in the world ....
Thank you store. Oooochen beautiful quality bracelet. Lock holds tight.
Very good for the price that has the Bracelet. I like it very much. Thank you. I didn't have to contact the store.
Beautiful bracelet.
Bracelet chic. On a thin wrist, then what you need. Super!!!
I ordered a second bracelet, because I liked the first one very much. Just in case, let them be two.)) The second order went very long, and the store banned tracking the tracker, thought I would not get a bracelet.
Excellent and fast delivery! As a gift put a napkin, a pouch and earrings. Thank you very much recommend
Fast shipping! Very beautiful!!! Looks Super!!! As a gift of carnations with pearls and a napkin! Thanks to the store!!!
Very nice bracelet heavy and stamped Silver 925 fast and neat delivery thank you to the store