Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very pretty, weighs a little, fits very well to 17 cm in diameter. It's a little brighter than the original silver. The other two bracelets are silver
Cute nice
Everything is fine, before the term, heavy, took two, the store put a gift, on the female neat handle very well fit
Very decent bracelet, looks chic!
The bracelet came. Thank you
very very beautiful bracelet super satisfied
Very cool
Pretty and good weight I recommend
It's perfect.
Very good quality, only small size! Love it anyway.
Very beautiful
hope it's pure silver. looks nice
It's a pass, I 'd be delighted highly recommended by the store thanks
Arrived fast, product equal to the photo, very pretty
Bracelet showy, firmly made, white silver clasp, very tight holding, up too tight. Dotarła well packaged in 14 days. Pisałam to store can I get longer than offered 17 cm-length for teenagers-yes, I received 18,5 cm. for women 18,5-19 is the length as standard. Zamawiałam some products, seller włożył to order gift, earrings, sztyfty with beads. Nice, touching accent. Worth to this shop leafing. Now przyda the dokupić earrings and open ring to bracelets were not single.
Everything, as in the photo! The bracelet is heavy, the sample is worth it. Recommend!
Super bracelet! Voluminous and heavy. I really liked it!
It looks very nice. I really don't know if it is. Thank you very much to the store and everyone who gave us wisdom.❤❤❤
Very, very beautiful bracelet, let's see how it will be in the sock)))) Thanks!!!
The bracelet is wonderful, very beautiful. Only the buckle is very strong, barely unfastened. Sent in a velvet bag and in a napkin bag.
Good quality, silver. Beautiful!
Beautiful small for big hands
Delivery is fast, the quality is excellent, my wife liked it
Nice bracelet. On a thin pen.
Very cool bracelet, I ordered both a place and my mother and myself! Recommend!