SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute little fox. I would recommend!!
Really superb
Отличная брошь, быстрая доставка.
Nice little fox. Bright brooch, very fast delivery.
Thank you all corresponds to the description
This little red fox brooch is so cute and the product is a high quality too. I recommend this Seller. The products sold through the Alie Express Site, use to arrive quickly. For this reason, I always return back to search about new products, and buy again. Alie Express has an special virtue: The Management selects professionalism Sellers and high quality products . I regret to inform that, my Country this Sales method is beginning. So, the there are some shopping sites that the marketing doesn't correspond to the reality. I believe, the Alie Express work will teach to the Sellers from my Country to reduce some errors.
Быстро. Товар соответствует описанию. Продавца рекомендую
Came quickly, the quality is super, looks chic
Did not come (
Pretty brooch. Can be worn as a pendant. I did not communicate with the store.
Very good, very fast (approx. One month), well packed. The store carried jewel. Very happy with my purchase.
Received, well-packaged, and as described. Thank you.
Brooch is chic, you can wear as a pendant. Very satisfied
Very beautiful, thank you!
Very beautiful and bright chanterelle! The daughter is very pleased! There is an ear for the chain, you can wear it as a pendant!
Excellent Product, quality made, I recommend to buy.
A beautiful brooch, made qualitatively. The parcel to Voronezh came quickly. The order was made 06.08, the goods came 23.08
Lovely quality item. Quick delivery, thank you.
Very beautiful, the description corresponds
Ok Superb
lovely item - professional transaction
This brooche is very pretty, you buy exactly what's presented in the pictures. And it can also be a pendant, because of a metal loop at the back. Great product!
Very cool brooches. Bright colours and good size. Good quality and fast delivery. Thank you
Lovely chanterelle. Made neatly, all stones are in place. Eyes are two green crystals. Convex, three-dimensional. It will look good on the coat, take or other dense fabric. On the reverse side, in addition to the fastening, another hook-it can be hung or sewn somewhere.
Very beautiful brooch. thank you.