Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Arrived in 3 weeks! Just like the photo and amazing quality! I'm so happy with the store! :D Will buy a lot more!
I really liked the brooch-beautiful, neat, not small. Im happy
The brooch is very beautiful, the only lock is some flimsy, on the fabric thicker can unzip.
Mega Cool brooch. Quality at altitude. Enamel coating is smooth, without divorce and chips. There are many rhinestones in the tail in the tone of enamel. In the eyes are green strasses. Very chic chanterelle. Shipping fast. Seller-respect!
Very beautiful brooch. Enamel without chips, rhinestones are all in place, the Mount is reliable. There is a loop, so you can wear it as a pendant on the neck. The order took 36 days to the Primorsky territory.
Все ОК!
It’s a beautiful little brooch,the detail is superb-my daughter loved it;it arrived on time too,thanks.
Quite decent quality, you can buy, delivery is long.
Такая красивая брошь. Камешки блестят, эмаль тоже блестящая. Её можно носить как подвеску. Фото не передаёт красоты броши. Спасибо :-)
Beautiful!!!!
Отличное качество
Very beautiful brooches
Very fast delivery, looks incredibly beautiful! thanks to the store, you are well done, prosperity! Now I want to order more others, there are three already)
Good product. Fast shipping
Amazing Thanks China
доставка три недели. броши очень красивые, выглядят достойно. застёжка не очень надёжная.
Cute little fox. I would recommend!!
Really superb
Отличная брошь, быстрая доставка.
Nice little fox. Bright brooch, very fast delivery.
Thank you all corresponds to the description
This little red fox brooch is so cute and the product is a high quality too. I recommend this Seller. The products sold through the Alie Express Site, use to arrive quickly. For this reason, I always return back to search about new products, and buy again. Alie Express has an special virtue: The Management selects professionalism Sellers and high quality products . I regret to inform that, my Country this Sales method is beginning. So, the there are some shopping sites that the marketing doesn't correspond to the reality. I believe, the Alie Express work will teach to the Sellers from my Country to reduce some errors.
Быстро. Товар соответствует описанию. Продавца рекомендую
Доставка на почту в Подмосковье за 13 дней. Краска лежит ровно. Царапин нет.
Came quickly, the quality is super, looks chic