Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Did not come (
Pretty brooch. Can be worn as a pendant. I did not communicate with the store.
Красивая брошка. Очень быстрая доставка, на почту, 12 дней до Орла, трек отслеживался. Спасибо большое продавцу, покупкой очень довольна!
Very good, very fast (approx. One month), well packed. The store carried jewel. Very happy with my purchase.
Received, well-packaged, and as described. Thank you.
Super dugé yakisna and shvidko came
Brooch is chic, you can wear as a pendant. Very satisfied
Very beautiful, thank you!
Very beautiful and bright chanterelle! The daughter is very pleased! There is an ear for the chain, you can wear it as a pendant!
Excellent Product, quality made, I recommend to buy.
A beautiful brooch, made qualitatively. The parcel to Voronezh came quickly. The order was made 06.08, the goods came 23.08
I am very satisfied with this brooch it is very beautiful and shiny and solid. I highly recommend this store thanks to the seller I give 5 stars ☆☆☆☆
Пришли мои две брошки в виде лисы. Одна более светлая - рыжая, другая чуть темнее. Это очень красиво, все камушки на месте. Сзади есть ещё и петля, так что можно носить и как кулон. Правда на рыженькой немного эмаль растеклась за контур...А тёмная идеальна! Рекомендую.
Lovely quality item. Quick delivery, thank you.
Very beautiful, the description corresponds
Ok Superb
My two Fox brooches came in. One is lighter-red, the other is slightly darker. It's very beautiful, all the pebbles are in place. Behind there is also a loop, so you can wear it as a pendant. The truth on the redhead a little enamel spread behind the contour... and the dark is perfect! Recommend.
Красивая брошь. Но у лисички выпал кристаллик глаза, попробую приклеить...
супруги понравилась ) весёлая брошка.цена-качество,не нужно искать в ней сапфиры и изумруды) доставка до Новосибирска заняла 16 дней брал по ускоренной из нескольких магазинов.продовца рекомендую.
доставлено за 14 дней в объединенной посылке с отслеживанием. сделано качественно, застёжка хорошо держит, иголочка пластичная может деформироваться. цвета насыщенные, эмаль превосходно выглядит, стразики аккуратно размещены, но крупноваты, немного выступают над общей поверхностью броши, дорогой брошь не выглядит, но очень качественной. красивая лисичка! спасибо продавцу!
The wife liked it) cheerful brooch. price-quality, do not need to look in it sapphires and emeralds) delivery to Novosibirsk took 16 days.
lovely item - professional transaction
Заказала 11.06.21, получила 26.06.21, очень быстрая доставка до Санкт-Петербурга. Обе Лисички не реально красивые, качество безупречное :) Большое спасибо за быструю отправку и доставку, я счастлива ! :0))
Very cool brooches. Bright colours and good size. Good quality and fast delivery. Thank you
Lovely chanterelle. Made neatly, all stones are in place. Eyes are two green crystals. Convex, three-dimensional. It will look good on the coat, take or other dense fabric. On the reverse side, in addition to the fastening, another hook-it can be hung or sewn somewhere.