SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very stylish feminine earrings, came before the term, a Week 3 before Peter. came in a box
Earrings are beautiful, good quality, very neat. In Kiev, the parcel was 15 days.
Все серьги, купленные у этого продавца соответствуют фото и описанию. Очень красивые и аккуратные. Упакованы хорошо, в коробочке, в дороге не повредились. Доставка быстрая. Спасибо.
Very neatly made, on the ear look organic, not too large. The color of the metal is yellowish, not like gold. Packed in a plastic box, on delivery did not crumple. Included silicone and metal plugs
Cute earrings, very good somehow and workmanship, future nicely packed. I received them faster. Recommend! :)
The order was made on April 15 and was already on May 6 in Belarus, Grodno. Earrings are cool, I really liked it, not big, gentle, elegant, were packed in a case, which is rare. Quality is good, also the store put spare fasteners, which is also a plus, definitely recommend.
Very delicate and beautiful earrings, I fell in love! Came in a separate box, a very pleasant approach to sending, the store many thanks) I advise to buy, I was looking for the perfect earrings for the wedding for a long time) time)
сережки красивые не мелкие пришло в здании от пластмассовой коробке сколько заказывала все в мешочках или в целофановом мешочке
We came in 21 days. Quality is good. To buy recommend
The package came to me very quickly. Very good quality products. 5 stars for the store. I recommend it. Thank you salesman.
The package came to me very quickly. Very good quality products. 5 stars for the store. I recommend it. Thank you salesman.
Orders on July 13, received on August 12 in Mexico. They are very beautiful, arrived in a very cute little box and bring extra bras, a metallic pair and two silicone. Very good price-quality ratio
Orders on July 13, received on August 12 in Mexico. They are very beautiful, arrived in a very cute little box and bring extra bras, a metallic pair and two silicone. Very good price-quality ratio
Beautiful
Beautiful
Really beautiful earings. I also found a ring to match by the same store. I would absolutely recommend.
Really beautiful earings. I also found a ring to match by the same store. I would absolutely recommend.
Nice
Preciosos aretes, de buen tamaño y excelente acabado, muy satisfecha.
Very nice, shipped very quickly and received in less than 3 weeks
Earrings are very beautiful. even better than expected. thanks for the fast delivery!
Earrings are very beautiful. even better than expected. thanks for the fast delivery!
Están bellos y elegantes, me encantan.
Very nice earrings-carnations. In the kit there were several different clamps-silicone and metal.
Earrings are very neatly executed, they look wonderful, not heavy. Packed in a small plastic box, which prevents breakage on delivery and can be stored in it. The only thing that confused, and it was not shown in the store's photo,-the metal part in front does not fit to the flower itself, it looks a little strange. Photo attached.