Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Preciosos aretes, de buen tamaño y excelente acabado, muy satisfecha.
Very nice, shipped very quickly and received in less than 3 weeks
Earrings are very beautiful. even better than expected. thanks for the fast delivery!
Earrings are very beautiful. even better than expected. thanks for the fast delivery!
Están bellos y elegantes, me encantan.
Very nice earrings-carnations. In the kit there were several different clamps-silicone and metal.
Earrings are very neatly executed, they look wonderful, not heavy. Packed in a small plastic box, which prevents breakage on delivery and can be stored in it. The only thing that confused, and it was not shown in the store's photo,-the metal part in front does not fit to the flower itself, it looks a little strange. Photo attached.
обычная дешмань бижутерия, хуле от нее ждать. заусенцев нет, краска в первый день не слезла, так что похуй
обычная дешмань бижутерия, хуле от нее ждать. заусенцев нет, краска в первый день не слезла, так что похуй
Cute and good quality
Cute and good quality
Очень милые сережки, пришли за 3 недели.упакованы шикарно
Delivery to St. Petersburg 5post in 2 weeks, very quickly. Very nice, I thought they were bigger. The store packed in a plastic case + put 2 silicone fasteners and 3 metal, with a margin. They look even better than in the photo, I like
Amazing! I love this earrings so much! great quality and a good packaging (little box), as you can see in the pictures. 5 stars recommend!
ЕУжасное дешманско качество, жаль даже 144 потраченных рубля, прям говняшка. На картинке слишком симпатично нарисовали, не берите-пожалеете. Цвет прям жёлтый брррр Пришлось поставить звезды, иначе заблокируют акк. Не рекомендую!!!! Единственный плюс (который не помог качеству) это коробочка.
Very nice ear loops of good quality.
Nice earrings! They were packed in a tiny box and pupyrku, cute!
Earrings are very cute, perfectly executed! Came in a plastic box) in St. Petersburg came very quickly, weeks for 2-2,5
They are beautiful and came in a very beautiful plastic box
They are beautiful
They are cool!!! Quality is excellent. Box and spare fasteners as a gift, thank you very much to the store.
Very good quality, exact description of the goods. The price is perfect. On the ear look good, not big and not small, just right, do not cheap the image. I will order from this store more. Very quickly delivered the purchase. Together with this pair ordered another model, also remained satisfied.
Very good quality, exact description of the goods. The price is perfect. On the ear look good, not big and not small, just right, do not cheap the image. I will order from this store more. Very quickly delivered the purchase. Together with this pair ordered another model, also remained satisfied.
Arrived ahead of time. Personally is even more beautiful. SUPER DELICATE.
нарешті я їх отримала чекала аж два місяці думала вже буду відкривати спор але ні вони приїхали. це один з мінусів. а так самі сережки просто бомба ніжні сидять гарно прийшли у коробочкі маленькій щоб не пошкодились, і ще плюс дається в запас декілька замочків