Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
They came in a box. In the kit there are two types of plugs. Cute earrings
Красивые, пришли в пластиковой коробочке, так что ничего не погнулось. В комплекте железные и силиконовые застёжки, очень удобно.
красивые, выглядят не дёшево, удобные. Пришли в пластиковой коробочке, чтобы не поломались. Спасибо
Everything ok
Ооо! Це моя любов, просто супер, в Україну прийшли до місць часу, з продавцем не спілувалвсь, сережки якісно зроблені, бути носити із задоволенням!!
Beautiful and delicate! Loved real. And still came two tuners extra .. And not forgetting the speed of delivery.
Very stylish feminine earrings, came before the term, a Week 3 before Peter. came in a box
пришли за 21 день. качество хорошее. к покупки рекомендую
Earrings are beautiful, good quality, very neat. In Kiev, the parcel was 15 days.
Все серьги, купленные у этого продавца соответствуют фото и описанию. Очень красивые и аккуратные. Упакованы хорошо, в коробочке, в дороге не повредились. Доставка быстрая. Спасибо.
Very neatly made, on the ear look organic, not too large. The color of the metal is yellowish, not like gold. Packed in a plastic box, on delivery did not crumple. Included silicone and metal plugs
Cute earrings, very good somehow and workmanship, future nicely packed. I received them faster. Recommend! :)
The order was made on April 15 and was already on May 6 in Belarus, Grodno. Earrings are cool, I really liked it, not big, gentle, elegant, were packed in a case, which is rare. Quality is good, also the store put spare fasteners, which is also a plus, definitely recommend.
Very delicate and beautiful earrings, I fell in love! Came in a separate box, a very pleasant approach to sending, the store many thanks) I advise to buy, I was looking for the perfect earrings for the wedding for a long time) time)
сережки красивые не мелкие пришло в здании от пластмассовой коробке сколько заказывала все в мешочках или в целофановом мешочке
We came in 21 days. Quality is good. To buy recommend
The package came to me very quickly. Very good quality products. 5 stars for the store. I recommend it. Thank you salesman.
The package came to me very quickly. Very good quality products. 5 stars for the store. I recommend it. Thank you salesman.
Orders on July 13, received on August 12 in Mexico. They are very beautiful, arrived in a very cute little box and bring extra bras, a metallic pair and two silicone. Very good price-quality ratio
Orders on July 13, received on August 12 in Mexico. They are very beautiful, arrived in a very cute little box and bring extra bras, a metallic pair and two silicone. Very good price-quality ratio
Beautiful
Beautiful
Really beautiful earings. I also found a ring to match by the same store. I would absolutely recommend.
Really beautiful earings. I also found a ring to match by the same store. I would absolutely recommend.
Nice