SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful chain, looks neat. Does not darken.
The chain came very long.
Cool thing, sorry color is not so close to silver. Neat and pretty long 80 cm chain
Super! Fast and high quality!
Wonderful store, sent it quickly, the jewelry is beautiful, it looks gentle, it is done carefully, the sample is worth it. The seller put a bag and a napkin as a gift
Beautiful!
It's good, everything is in the photo. Duge Dovge. There came a shvidshe Vaid in terms of the Yak Buli vkazan. I am satisfied with the purchase.
Cool Chain as picture. The quality is good, there is a 925 sample. Looks solid. I will order more
Thank you very much! For a very beautiful thing, for a gift bag and a napkin! Everything is on top! Love Ali!, I'll order more as a gift!
beautiful, thank you
Great, long, ordered another one
Very nice and elegant, I really liked it a lot.
Beautiful delicate pendant. Thank you
Bonito
.
QUALITY
Suge thin Lancs, wiglyadak is not stupid
I offer the store a great product. Thank you for the gift, Even the gift was
Top quality! All products are flawless! Height service
Cute necklace, the chain is thin and long enough, can be worn in many ways. Until it darkened you can show off :) cute gifts were added to the order-a bag, a napkin and stud earrings. Thank you
Satisfied with the quality of the product! Looks like the picture, thank you
Beautiful pendant
The chain is very delicate, fast shipping
Very beautiful, delicate decoration, packed well, there is a pouch and napkin, thank you so much for such beauty. I really hope that it will not cut off in operation
It came by hour, it's super