Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Cool thing, sorry color is not so close to silver. Neat and pretty long 80 cm chain
Super! Fast and high quality!
Wonderful store, sent it quickly, the jewelry is beautiful, it looks gentle, it is done carefully, the sample is worth it. The seller put a bag and a napkin as a gift
Beautiful!
It's good, everything is in the photo. Duge Dovge. There came a shvidshe Vaid in terms of the Yak Buli vkazan. I am satisfied with the purchase.
Cool Chain as picture. The quality is good, there is a 925 sample. Looks solid. I will order more
Thank you very much! For a very beautiful thing, for a gift bag and a napkin! Everything is on top! Love Ali!, I'll order more as a gift!
beautiful, thank you
Great, long, ordered another one
Very nice and elegant, I really liked it a lot.
Beautiful delicate pendant. Thank you
Bonito
.
QUALITY
Suge thin Lancs, wiglyadak is not stupid
I offer the store a great product. Thank you for the gift, Even the gift was
Top quality! All products are flawless! Height service
Cute necklace, the chain is thin and long enough, can be worn in many ways. Until it darkened you can show off :) cute gifts were added to the order-a bag, a napkin and stud earrings. Thank you
Satisfied with the quality of the product! Looks like the picture, thank you
Beautiful pendant
The chain is very delicate, fast shipping
Very beautiful, delicate decoration, packed well, there is a pouch and napkin, thank you so much for such beauty. I really hope that it will not cut off in operation
It came by hour, it's super
Came quickly. As described. There's a sample. Like It
This beautiful came with a bag and a wipe to clean it, I recommend the store