Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very beautiful.
Effective, although it could be longer. I will wear it.
Great quality for the price 👌🏻
A nice, interesting, long piece of jewelry. Excellent quality. The pendant is marked with 925. This is not the first time I've bought from here. I recommend this store.
Wonderful jewelry. This is not the first time I've bought gold, silver, and black jewelry here; the quality is excellent and they don't change color. The price is reasonable. Fast shipping.
The chain is of excellent quality, the product looks very delicate and beautiful. I recommend the seller.
Very short, in the photos it looks longer.
as shown in the picture Super quality. It fits nicely. doby product. shorts
Good quality. very satisfied with the jewelry. fast delivery
Arrived by hour, the lancwork is hard for money, ale viglyadat Garno
Chic chain, Main Not to darken! thank you!
Delivered quickly. Comes with a pouch and a cleaning cloth! Excellent quality. Matches the description.
It arrived ahead of time, like it as always! Special thanks to the seller, for the gift!!!
Very delicate necklace, love it madly
I recommend, cool pendant. The description is consistent with what was written in the offer. Fast delivery and well packed.
Class of yaksla pidvysk. I will describe everything. Stand trial s925.
Garny lanczulum, kolir yak in the photo, viglyadak Garno TA elegantely, pried in Ukraine and shvidko. I'm hitched :)
Shvidko came. Whiglyadak yakisno. Ale me to start, right now. For swimsuit will be super!
As described. Executed with high quality. Thank you for the bag and napkin.
Very Very Small Decoration
Garny lancyug, ale may on uvazi, don't yack, you can ruin
Very👍🏻
Good
I liked it.
Beautiful, thin, delicate chain. Description corresponds. If you wrap around the neck twice, the cut of the shirt looks very beautiful, only twice need to be threaded into a ring for reliability. I recommend the seller, the delivery is very fast, he added a bag and a cloth for cleaning jewelry as a gift.