Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
The ring is adjustable, it looks very beautiful on the hand, it came in an individual bag
Of the three most liked this
Stylish, looks great, in good quality, well polished. It came in time.
Beautiful! I did not expect)) so far only measured) as I wear-I'll add a review, how convenient it is in sock)
Very happy. I ordered 2 rings and earrings. Everything came in a beautiful pink bag. Perfect. As a gift put the middle-carnations and a napkin for cleaning silver. On the rings is a sample 925
Very stylish looks, bathed with it in the sea already twice, looks also excellent
Fast delivery, the ring is beautiful, fashionable, looks good, additionally put a cleaning cloth for decoration and a pouch for storage-nice, thank you
Chii ゅうもんから ゅうかんほどできおどろきました to do. cost much more おもっ. Also, ぜんぶ cuter the do's Outsmart Your ne かえ, so だい まんぞく.
Cool ring
Super nice and heavy and shipping was fast
Ordered on June 17 and received in Canada on July 4. It was extremely well packaged and came with a polishing cloth and pretty pink storage bag. Great Seller and will shop in this store again.
Rings came earlier, look beautiful, as in the description. As a gift, the store sent earrings, for which he has a special thank you, a pleasant bonus.
Ring fire, very much) However, silver or not we will see in the future
One of the best packaging goods. The colso is very neat, the quality is excellent. Includes a napkin for polishing and a pouch.
Cute minimalist ring
מהממם just hard to increase ולהקטין
The item came very fast. The ring is very good. Thanks to store
I love it.
Everything is nice. Also store added a gift.
Good looking
Love this ring that also comes with a small s925 label at the back. This one fit perfectly in my index and I love how it looks in my hand. Pretty cool!
Quality is super!
It's very nice and looks great.
Very pretty, the color is very bright and fits easily
So beautiful