Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
They are smaller than they seemed. They sand me a polishing cloth
Great Ring, looks super. Sent in a cool bag, you can take it as a gift. I wear for several months every day, my hands, dishes. The ring did not turn black.
Amazing rings, each one has a sample, great quality, ordered a lot at once, the store put a present, it's very cute.
good quality, fast shipping and got a free gift too from store!
Super fast delivery. The quality is super. Came in a bag, there was a special napkin included. They put earrings as a gift. Thank you!
The ring is chic, fits almost any finger, looks very neat, packed well
Wonderfully packed. Beautiful pink pouch. More gift stud earrings pearls and napkin. Did not communicate with the store, there was no need. Thank you
cool
My favorite ring! Thank you! Quality at the highest level
Very cool ring, the store put as a gift earrings
Rings of chic quality! Take it will not regret it! It turns out with difficulty.
Chic rings, very satisfied. Ordered 2 rings, plus put not large stud earrings for pearls, nice
A grade
Looks nice, does not darken
Beautiful
Corresponds to the description, looks good, as in the picture, came in a bag, and thanks to the store else put a gift-a tissue napkin
Cool ring, there is a test. it came in a bag, and with a cleaning cloth) was pleasantly surprised)
Loved it! Quick delivery
Cool ring, the size approached me at 17 perfectly, nothing adjusted) the ring was in a velvet bag and as a gift put a napkin! Thank you)
Thank you very much to the store, the goods are excellentSpecial thanks for the gift!
Very beautiful and the quality is excellent
As far as possible, the heel was stuck in a nice rossikogo, the takozh in the complete set of a cloth for a small bowl. Samoya kabluchkoyu Tezh is pre-war, yakyust on the River
Love it
In love! Seller 100x!
Very good quality product arrived ahead of time and is actually did all test, I am very happy with my purchase worth every penny