Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
me encantaaaaaaaaaaaaaaaa
Amazing !!!!!
beautiful, just like in the pictures
I like it, s925 embossed
Good Ringlet
Beautiful ring, not particularly adjustable, if right by very mm, well done. Nice bonus bag and napkin
The store is very smart, quickly assembled and sent the goods, delivery is less than a month. Ordered 4 rings and put an additional ring and earrings as a gift! Thank you! All the rings were packed in a hotel plastic bag, there was a general velour bag and a cloth to wipe the products!
The product corresponds to the description and photo. On all products is a test. The store put as a gift another earrings. Thank you very much.
I liked the rings. Square was not enough. Size does not increase much. I think the 17 size will be comfortable.
The ring is beautiful and included a velvet pouch and a napkin.
It's just a delight, I honestly haven't seen the jewelry come so neat, just everything is for the customer, thank you very much, you are beautiful
They are two beautiful adjustable and silver rings have arrived in Spain in a week
beautiful ring like in picture second time ordered excellent store
They feel strong, hefty. They're smooth and shiny. Very nice!
Thank you very much, I like it very much, great! ¡
I liked the jewelry very much. The store added a gift. Thank you!
Rings came quickly, 2 weeks +-. The quality is very good. Soap in them hands, nothing blackened and there were no traces left on the skin. The size turned out to be easy to adjust for yourself. Therefore, all I recommend this product to purchase (。♡‿♡。)
Two cute rings. Delivered quickly. Put gifts. Nice! Thank you very much to the store!
Beautifully packed, the size is adjustable, the rings are beautiful)
Cute, simple. Look good. On slender fingers, although you can stretch a little.
I liked it, they put artificial pearls as a gift. Thank you.
I 've just been fascinated and I'm going to buy more like Christmas details.
Super! The ring is very beautiful. To Yekaterinburg came in only 13 days! I am delighted
Rings worthy)) came in a storage bag) exactly not plastic
Good rings, corresponding to 17 sizes. I recommend to purchase.