SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good!! Is same!
Shipping fast. I ordered 2 bracelets, one came exactly as in the photo, and with the second one was unlucky, opened a dispute, the store quickly returned money, thanks for the quick response response response response
Excellent quality the color is intense black as indicate
muy buena y muy lindo
Nice product made well. Italy quick. Thank you
Well, it's great not to say anything here. Really washing with him, my dishes, floors, and he at least henna! Take it will not regret it. Delivery is still by the way fast, did not expect
Perfect size
good looking bracelet
fits well. good for the price
fits well and looks great
Everything is fine
Beautiful!!! It's a steal at this price. I ordered the smallest size (3mm) as a trial. Excellent quality, Smooth finish, shines beautifully. I absolutely love it, hence ordered 6 more in different size and colors. Seller is very responsive. 100% Recommended :)
Хороший браслет, качественный. Пришел за две недели в общей посылке. Заказом доволен.
Excellent quality and fast shipping
Заказывала второй раз, так как первый потеряла. Не перестаю наслаждаться качеством и крутым дизайном. С продавцом не общалась
Exactly what I asked for. I 've already bought several things here and they never fail me.
It came quickly, thank you very much, a good bracelet, let's see how it will be in the sock!
Looks good
Everything is fine and corresponds to the description. Delivered in 19 days. Great Store and store.
Chain Top, took 21 cm in length, I almost almost approached, or so it is necessary, but still cool sits on my hand, I like it, do not rust 5mm wide I like. Measured by thread, just cut off the thread on the bevel want to see, 18 or 21 say, unwinding, two ends of the thread will be held down and you will see. If I do not like 21 cm, I can easily Shorten, it is desirable to do it at the master. I'm 14.
Cool bracelet very fast delivery
Excellent, better product than I expected, I arrived fast and just the image...
Very good product
As always an excellent quality
Very Good Material! Perfect Condition! Very Fast Arrival!